EV Customer Advisor

Recharged; Richmond (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid training

PTO

Job summary

Recharged in Richmond is seeking an energetic EV Customer Advisor to join our online sales team. You’ll be the first voice customers hear as they navigate the EV buying journey, building genuine relationships over inbound and outbound calls, answering questions, and guiding them to the next step.

This entry-level role offers training and room for growth. The position is based in our Richmond office; please note it is not remote.

Qualifications

• Experience in customer service, retail or call center preferred.
• Interest in or willingness to learn about EVs.
• Excellent verbal communication and friendly phone presence.
• Comfortable navigating multiple systems and learning new tools quickly.
• Strong attention to detail with sensitive documentation.
• Able to work in a fast-paced environment and adapt to change.
• Must read/write/speak English.
• Must possess a valid driver’s license and be insurable; willing to submit an MVR.
• Must be able to work Saturdays.

Responsibilities

• Adapt and thrive in a fast-paced environment with new products and EV tech.
• Actively listen to customer needs and provide real-time solutions.
• Keep customer files up to date in our systems.
• Review and verify customer documentation accurately.
• Deliver high-quality, professional interactions on every call.
• Other duties as assigned.

Skills

Customer service

Communication skills

English fluency

Phone etiquette

Adaptability

Detail orientation

Time management

Valid driver’s license

Weekend availability

Job description

Pay: $20/hr
About Recharged

Recharged is on a mission to accelerate electric vehicle (EV) adoption with the first end-to-end e-commerce marketplace designed specifically for used EV buyers and sellers. Recharged is committed to making electric vehicles more accessible and affordable to consumers, while also serving dealers, fleets, and other companies navigating the transition to electric vehicles.

About the Role

We're looking for an energetic and empathetic EV Customer Advisor to join our online sales team in our Richmond office. In this role, you'll be the first voice customers hear as they navigate the Recharged EV online buying and selling journey — building genuine relationships over inbound and outbound calls, answering questions, and guiding them toward the right next step in their transaction. This is an entry level position with lots of room for growth.
No car sales experience is needed; we'll train you on EVs and our process.
* Please note- this is not a remote position.

Key Responsibilities

• Adapt and thrive in a fast-paced environment where new products and EV technology keep us ahead of the competition; staying current with product updates is part of the day-to-day
• Actively listen to customer needs and use critical thinking to find effective solutions in real time
• Keep each customer's file up to date in our systems
• Review and verify customer documentation accurately and efficiently as part of casework
• Deliver high-quality, professional interactions on every call.
• Other duties as assigned

Skills and Qualifications

• Experience in a customer service, retail, or call center role preferred
• Interest in or willingness to learn about electric vehicles
• Excellent verbal communication skills and a friendly, patient phone presence
• Comfortable navigating multiple computer systems and learning new tools quickly
• Strong attention to detail, especially when handling sensitive documentation
• Ability to work in a fast-paced environment and adapt to change
• Ability to read, write, speak, and understand English
• Must possess a valid driver's license and be insurable by the company's motor vehicle insurance carrier. Willingness to submit a Motor Vehicle Record (MVR) for review is required.
• Must be able to work Saturdays

Why Join Recharged?

Working at Recharged offers the opportunity to be a part of a rapidly-growing startup that's transforming the way people buy and sell EVs. You'll have the chance to make a significant impact and accelerate the adoption of EVs!
What we offer-

• Medical, Dental and Vision insurance
• 401k
• Paid training
• PTO (Full time employees)

Interviewing with us- We're a fun and laid back crew, but we also take our jobs and the hiring process seriously. This may seem obvious to most, but please make sure to be prepared for your interview(s), video chat ready with good sound and no distracting backgrounds, [in-person] dressed business casual, and come with questions. We like answering questions and if we don't have the answers, we'll get them for you.
We are excited to expand our company and look forward to the possibility of you joining our team

Recharged is an equal-opportunity employer and a drug-free workplace.

*Employment with Recharged is contingent upon the successful completion of a background check.