Remote Europe Regional Network Lead 5G Incidents

Holafly; United States; Remote; GBP 106,000 - 151,000; Full time

Benefits offered by this job

100% Remote & Flexible Culture

Global Scale & Impact

Growth & Innovation

Competitive Package

Job summary

Holafly is seeking a Regional Manager of Network Operations for Europe to own incident lifecycle and ensure service continuity across the region. You will lead a 5–10 person team, coordinate with MNOs and core-network vendors, and drive RCA and permanent fixes for major outages.

You will oversee live roaming and core-network services, including Diameter, GTP, PGW, and DNS, while delivering outstanding connectivity for travellers across Europe, the Middle East and Africa.

Qualifications

• 15+ years of experience in Mobile Telecommunications
• Strong knowledge of LTE/4G and 5G NSA/SA roaming architectures (Diameter/DRA/HSS, GTP-C/GTP-U, PGW/PCRF)
• Proven experience leading major network incidents and technical troubleshooting
• Experience leading a Network Operations/Incidents team of ~5–10 engineers
• Strong understanding of IP networking and roaming (BGP, TCP/IP, DNS, firewalls, NAT)
• Excellent English communication and stakeholder management skills

Responsibilities

• Own end-to-end incident lifecycle for Holafly’s global connectivity services across the region.
• Act as Incident Commander for major network incidents coordinating L1/L2 teams, MNOs, IMSI providers and core-network vendors.
• Lead and develop a team of 5–10 Network Operations engineers with mentoring and performance oversight.
• Maintain technical ownership of live roaming and core-network services (Diameter/DRA/HSS, GTP-C/GTP-U, PGW/PCRF, APN/DNS, IPX/GRX, routing, Local Breakout).
• Drive RCA, Problem Management and permanent corrective actions for major/incidents; challenge vendor responses when needed.
• Own network performance metrics and ensure seamless follow-the-sun handover between regional teams.

Skills

Mobile Telecommunications

Core Network

International Roaming

Packet Core

IMSI/SIM technologies

IPX/GRX

LTE/4G and 5G roaming

Network incident management

English communication

Job description

Holafly is seeking a Regional Manager of Network Operations for Europe to own incident lifecycle and ensure service continuity across the region. You will lead a 5–10 person team, coordinate with MNOs and core-network vendors, and drive RCA and permanent fixes for major outages.

You will oversee live roaming and core-network services, including Diameter, GTP, PGW, and DNS, while delivering outstanding connectivity for travellers across Europe, the Middle East and Africa.