ERP & Workday Support Analyst

Southland Industries; United States; On-site; USD 79,000 - 116,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, dental, and vision insurance

Annual bonus program

Paid holidays, vacation and personal P

Professional development opportunities

Wellness benefits

Job summary

Southland Industries is seeking a Support Analyst to coordinate day-to-day support for COINS ERP, Workday HCM, Payroll and related business applications. You will be the primary intake point, triaging incidents, assigning work, and ensuring timely resolution with stakeholders.

You will collaborate with Payroll, HRIS, Finance, Operations, vendors, and analysts to maintain stability, improve processes, and deliver high-quality support.

Qualifications

• Associate's or Bachelor's degree in Information Systems, Business Administration, Human Resources, Accounting, Finance, or a related field, or equivalent experience.
• 2+ years of experience supporting ERP, Payroll, HRIS, Workday, or other enterprise applications.
• Experience with ticketing systems such as Freshservice, ServiceNow, Jira, Zendesk, or similar platforms.
• Strong incident management, support processes, ticket triage, escalation procedures, and service management best practices.
• Excellent customer service, communication, and relationship-building skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience supporting Payroll, HR, Finance, or ERP-related business processes preferred.
• Ability to troubleshoot application issues and coordinate resolution activities.
• Experience creating process documentation, support procedures, and knowledge base articles.
• Familiarity with ITIL principles and service management practices is preferred.

Responsibilities

• Coordinate ERP, Workday, Payroll application support queue and triage incidents.
• Assist users with system functionality, reporting, security access and business processes questions.
• Coordinate issue resolution between business users, IT teams, and vendors.
• Verify resolutions prior to ticket closure and escalations when needed.
• Participate in testing related to fixes, enhancements, upgrades, and vendor releases.

Skills

Incident management

Customer service

Communication

Organizational skills

Problem solving

ITIL familiarity

Ticket triage

Education

Bachelor's degree in Information Systems, Business Administration, HR, Accounting, or Finance

Associate's degree or equivalent experience

Tools

Freshservice

ServiceNow

Jira

Zendesk

Job description

Southland Industries is seeking a Support Analyst to coordinate day-to-day support for COINS ERP, Workday HCM, Payroll and related business applications. You will be the primary intake point, triaging incidents, assigning work, and ensuring timely resolution with stakeholders.

You will collaborate with Payroll, HRIS, Finance, Operations, vendors, and analysts to maintain stability, improve processes, and deliver high-quality support.