Remote Epicor ERP: Functional & Technical Support

MARICI Solutions Inc.; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

MARICI Solutions Inc. is seeking an Epicor ERP Functional & Technical Support specialist to work remotely in the USA.

The role covers L2/L3 support, troubleshooting, and optimization across Finance, Manufacturing, Distribution, Sales, Purchasing, Inventory, Engineering, Scheduling, MRP and Order Management. Responsibilities include participation in implementations and upgrades (Epicor 9, 10.x, Kinetic/11), customizations with C#/.NET, reporting with Crystal Reports/SSRS, and building

Qualifications

• Extensive hands-on Epicor ERP / Epicor Kinetic experience.
• Strong combination of functional and technical Epicor expertise.
• Experience supporting manufacturing or service-oriented organizations.
• Strong experience with Epicor configuration, customization, implementation and production support.
• Experience with Epicor BAQ, BPM, BAM, Dashboards and Business Processes.
• Strong SQL/database experience.
• Experience with Crystal Reports and/or SSRS.
• Experience with .NET, C#, or related development technologies.
• Experience with Epicor integrations and APIs.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder-management skills.

Responsibilities

• Provide L2/L3 functional and technical support for Epicor ERP environments.
• Troubleshoot day-to-day ERP issues and identify root causes.
• Configure and optimize Epicor modules supporting Finance, Manufacturing, Distribution, Sales, Purchasing, Inventory, Engineering, Scheduling, MRP, and Order Management.
• Analyze existing business processes and identify opportunities for process improvement.
• Support post-implementation stabilization and ongoing ERP enhancements.
• Collaborate with IT and business teams to resolve application, integration, performance, and data issues.
• Participate in new Epicor implementations, upgrades, migrations, and rollouts.
• Analyze, design, configure, develop, test, and deploy Epicor solutions.
• Support upgrades across Epicor versions, including Epicor 9, 10.x and Kinetic/11.
• Develop technical specifications and implementation documentation.
• Provide user training and knowledge transfer.
• Develop integrations using REST APIs, Service Connect, SSIS and other integration technologies.
• Work with C#, and .NET technologies.
• Lead or participate in Epicor implementation and enhancement projects.
• Manage project scope, schedules, budgets, resources and deliverables.
• Work with business and IT stakeholders across all organizational levels.
• Apply structured SDLC and project-management methodologies.
• Manage vendor relationships and coordinate technical and functional teams.

Skills

Epicor ERP

Epicor Kinetic

SQL/Database

Crystal Reports

SSRS

C#

REST APIs

Service Connect

BPM

BAQ

BAM

Dashboards

SOX compliance

Tools

Crystal Reports

Job description

MARICI Solutions Inc. is seeking an Epicor ERP Functional & Technical Support specialist to work remotely in the USA.

The role covers L2/L3 support, troubleshooting, and optimization across Finance, Manufacturing, Distribution, Sales, Purchasing, Inventory, Engineering, Scheduling, MRP and Order Management. Responsibilities include participation in implementations and upgrades (Epicor 9, 10.x, Kinetic/11), customizations with C#/.NET, reporting with Crystal Reports/SSRS, and building