Epicor ERP: Functional & Technical Support & Upgrades

ZealHire Inc.; Northern (KY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

ZealHire Inc. is seeking an Epicor Functional & Technical Support professional for a long-term role in the United States.

The candidate will provide comprehensive functional and technical support across Epicor ERP environments, troubleshoot complex issues, and optimize modules spanning Finance, Manufacturing, Distribution, and more. The role requires hands-on experience with Epicor implementations, upgrades, and customizations, plus ability to design, develop, and deploy Epicor solutions.

Qualifications

• Provide L2/L3 functional and technical support for Epicor ERP environments.
• Troubleshoot day-to-day ERP issues and identify root causes.
• Configure and optimize Epicor modules supporting Finance, Manufacturing, Distribution, Sales, Purchasing, Inventory, Engineering, Scheduling, MRP, and Order Management.
• Analyze existing business processes and identify opportunities for process improvement.
• Support post-implementation stabilization and ongoing ERP enhancements.
• Collaborate with IT and business teams to resolve application, integration, performance, and data issues.
• Participate in new Epicor implementations, upgrades, migrations, and rollouts.
• Analyze, design, configure, develop, test, and deploy Epicor solutions.
• Support upgrades across Epicor versions, including Epicor 9, 10.x and Kinetic/11.
• Support system conversions and legacy ERP modernization initiatives.
• Develop technical specifications and implementation documentation.
• Provide user training and knowledge transfer.

Responsibilities

• Provide L2/L3 functional and technical support for Epicor ERP environments.
• Troubleshoot day-to-day ERP issues and identify root causes.
• Configure and optimize Epicor modules supporting Finance, Manufacturing, Distribution, Sales, Purchasing, Inventory, Engineering, Scheduling, MRP, and Order Management.
• Analyze existing business processes and identify opportunities for process improvement.
• Support post-implementation stabilization and ongoing ERP enhancements.
• Collaborate with IT and business teams to resolve application, integration, performance, and data issues.
• Participate in new Epicor implementations, upgrades, migrations, and rollouts.
• Analyze, design, configure, develop, test, and deploy Epicor solutions.
• Support upgrades across Epicor versions, including Epicor 9, 10.x and Kinetic/11.
• Support system conversions and legacy ERP modernization initiatives.
• Develop technical specifications and implementation documentation.
• Provide user training and knowledge transfer.

Skills

Epicor ERP

Functional support

Technical support

SQL

C# .NET

REST APIs

Service Connect

SSIS

Crystal Reports

SSRS

Tools

Service Connect

SSIS

Crystal Reports

SSRS

Job description

ZealHire Inc. is seeking an Epicor Functional & Technical Support professional for a long-term role in the United States.

The candidate will provide comprehensive functional and technical support across Epicor ERP environments, troubleshoot complex issues, and optimize modules spanning Finance, Manufacturing, Distribution, and more. The role requires hands-on experience with Epicor implementations, upgrades, and customizations, plus ability to design, develop, and deploy Epicor solutions.