Remote Epicor ERP Expert - Functional & Technical Support

CIS Technologies Inc.; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

CIS Technologies Inc. is seeking an Epicor ERP Functional & Technical Support specialist to provide comprehensive L2/L3 support across ERP environments. The role includes troubleshooting, configuring modules, and driving process improvements.

The candidate will implement upgrades, develop customizations, and create integrations using REST APIs and Service Connect, leveraging .NET technologies. Strong SQL and reporting skills are required.

Qualifications

• Extensive hands-on experience with Epicor ERP / Epicor Kinetic.
• Strong combination of functional and technical Epicor expertise.
• Experience supporting manufacturing or service-oriented organizations.
• Strong experience with Epicor configuration, customization, implementation and production support.
• Experience with Epicor BAQ, BPM, BAM, Dashboards and Business Processes.
• Strong SQL/database experience.
• Experience with Crystal Reports and/or SSRS.
• Experience with .NET, C#, VB.NET or related development technologies.
• Experience with Epicor integrations and APIs.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.

Responsibilities

• Provide L2/L3 functional and technical support for Epicor ERP environments.
• Troubleshoot day-to-day ERP issues and identify root causes.
• Configure and optimize Epicor modules across Finance, Manufacturing, Distribution, Sales, Purchasing, Inventory, Engineering, Scheduling, MRP, and Order Management.
• Analyze existing business processes and identify opportunities for process improvement.
• Support post-implementation stabilization and ongoing ERP enhancements.
• Collaborate with IT and business teams to resolve application, integration, performance, and data issues.
• Participate in new Epicor implementations, upgrades, migrations, and rollouts.
• Analyze, design, configure, develop, test, and deploy Epicor solutions.
• Develop and maintain Epicor customizations (BPMs, BAQs, BAM, dashboards, etc.).
• Develop integrations using REST APIs, Service Connect, SSIS and other integration technologies.
• Work with C#, VB.NET and .NET technologies.
• Develop reports using Crystal Reports and SSRS.
• Support SQL Server and Progress databases; perform tuning.
• Identify opportunities to improve operational efficiency through ERP automation.

Skills

Epicor ERP

SQL / Database

C# / VB.NET

Crystal Reports

SSRS

REST APIs

Service Connect

Dashboards

BPM / BAM

Stakeholder management

Project management

Tools

Epicor Kinetic

BAQ

BAM

Dashboards

Service Connect

Job description

CIS Technologies Inc. is seeking an Epicor ERP Functional & Technical Support specialist to provide comprehensive L2/L3 support across ERP environments. The role includes troubleshooting, configuring modules, and driving process improvements.

The candidate will implement upgrades, develop customizations, and create integrations using REST APIs and Service Connect, leveraging .NET technologies. Strong SQL and reporting skills are required.