Epicor Functional & Technical Support

ZealHire Inc.; Northern (KY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

ZealHire Inc. is seeking an Epicor Functional & Technical Support professional for a long-term role in the United States.

The candidate will provide comprehensive functional and technical support across Epicor ERP environments, troubleshoot complex issues, and optimize modules spanning Finance, Manufacturing, Distribution, and more. The role requires hands-on experience with Epicor implementations, upgrades, and customizations, plus ability to design, develop, and deploy Epicor solutions.

Qualifications

• Provide L2/L3 functional and technical support for Epicor ERP environments.
• Troubleshoot day-to-day ERP issues and identify root causes.
• Configure and optimize Epicor modules supporting Finance, Manufacturing, Distribution, Sales, Purchasing, Inventory, Engineering, Scheduling, MRP, and Order Management.
• Analyze existing business processes and identify opportunities for process improvement.
• Support post-implementation stabilization and ongoing ERP enhancements.
• Collaborate with IT and business teams to resolve application, integration, performance, and data issues.
• Participate in new Epicor implementations, upgrades, migrations, and rollouts.
• Analyze, design, configure, develop, test, and deploy Epicor solutions.
• Support upgrades across Epicor versions, including Epicor 9, 10.x and Kinetic/11.
• Support system conversions and legacy ERP modernization initiatives.
• Develop technical specifications and implementation documentation.
• Provide user training and knowledge transfer.

Responsibilities

• Provide L2/L3 functional and technical support for Epicor ERP environments.
• Troubleshoot day-to-day ERP issues and identify root causes.
• Configure and optimize Epicor modules supporting Finance, Manufacturing, Distribution, Sales, Purchasing, Inventory, Engineering, Scheduling, MRP, and Order Management.
• Analyze existing business processes and identify opportunities for process improvement.
• Support post-implementation stabilization and ongoing ERP enhancements.
• Collaborate with IT and business teams to resolve application, integration, performance, and data issues.
• Participate in new Epicor implementations, upgrades, migrations, and rollouts.
• Analyze, design, configure, develop, test, and deploy Epicor solutions.
• Support upgrades across Epicor versions, including Epicor 9, 10.x and Kinetic/11.
• Support system conversions and legacy ERP modernization initiatives.
• Develop technical specifications and implementation documentation.
• Provide user training and knowledge transfer.

Skills

Epicor ERP

Functional support

Technical support

SQL

C# .NET

REST APIs

Service Connect

SSIS

Crystal Reports

SSRS

Tools

Service Connect

SSIS

Crystal Reports

SSRS

Job description

Epicor Functional & Technical Support | JPC-8608

Role: Epicor Functional & Technical Support

Duration: Long-term

H1B, Gc-EAD, H4-EAd, GC ( need PP no for I94), USC

10+ years

LinkedIn should match resume and must be created before 2021 and professional wit picture and connections

SSN

DOB

2 manager reference with LinkedIn

• Provide L2/L3 functional and technical support for Epicor ERP environments.
• Troubleshoot day-to-day ERP issues and identify root causes.
• Configure and optimize Epicor modules supporting Finance, Manufacturing, Distribution, Sales, Purchasing, Inventory, Engineering, Scheduling, MRP, and Order Management.
• Analyze existing business processes and identify opportunities for process improvement.
• Support post-implementation stabilization and ongoing ERP enhancements.
• Collaborate with IT and business teams to resolve application, integration, performance, and data issues.

Epicor Implementation & Upgrade

• Participate in new Epicor implementations, upgrades, migrations, and rollouts.
• Analyze, design, configure, develop, test, and deploy Epicor solutions.
• Support upgrades across Epicor versions, including Epicor 9, 10.x and Kinetic/11.
• Support system conversions and legacy ERP modernization initiatives.
• Develop technical specifications and implementation documentation.
• Provide user training and knowledge transfer.

The profile demonstrates experience with more than 45 Epicor installations/upgrades and work across multiple Epicor generations.

Epicor Customization & Development

• Develop and maintain Epicor customizations.
• Perform screen and form customizations.
• Develop and maintain:
  • BPMs
  • BAQs
  • BAM
  • Dashboards
  • Business processes
  • Global alerts
  • Shop warnings
• Develop integrations using REST APIs, Service Connect, SSIS and other integration technologies.
• Work with C#, VB.NET and .NET technologies.
• Support Product Configurator and other Epicor technical components.

Reporting & Analytics

• Develop and maintain Crystal Reports and SSRS reports.
• Create complex queries, calculated fields, cross-tab reports and subreports.
• Develop dashboards and KPI/business-metric reporting.
• Convert existing reporting solutions between Crystal and SSRS where required.
• Support business users with reporting and data-analysis requirements.

Database & Performance

• Support Microsoft SQL Server and Progress databases.
• Perform SQL administration, indexing and performance tuning.
• Troubleshoot database and application performance issues.
• Analyze system bottlenecks and recommend improvements.
• Support high availability, disaster recovery and system continuity initiatives.

The source profile specifically includes SQL administration, indexing, performance tuning, log shipping, Progress databases and system-performance troubleshooting.

$000,000 – $000,000 Salary range is not shown on the candidate portal