Epicor ERP Functional & Technical Support

CIS Technologies Inc.; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

CIS Technologies Inc. is seeking an Epicor ERP Functional & Technical Support specialist to provide comprehensive L2/L3 support across ERP environments. The role includes troubleshooting, configuring modules, and driving process improvements.

The candidate will implement upgrades, develop customizations, and create integrations using REST APIs and Service Connect, leveraging .NET technologies. Strong SQL and reporting skills are required.

Qualifications

• Extensive hands-on experience with Epicor ERP / Epicor Kinetic.
• Strong combination of functional and technical Epicor expertise.
• Experience supporting manufacturing or service-oriented organizations.
• Strong experience with Epicor configuration, customization, implementation and production support.
• Experience with Epicor BAQ, BPM, BAM, Dashboards and Business Processes.
• Strong SQL/database experience.
• Experience with Crystal Reports and/or SSRS.
• Experience with .NET, C#, VB.NET or related development technologies.
• Experience with Epicor integrations and APIs.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.

Responsibilities

• Provide L2/L3 functional and technical support for Epicor ERP environments.
• Troubleshoot day-to-day ERP issues and identify root causes.
• Configure and optimize Epicor modules across Finance, Manufacturing, Distribution, Sales, Purchasing, Inventory, Engineering, Scheduling, MRP, and Order Management.
• Analyze existing business processes and identify opportunities for process improvement.
• Support post-implementation stabilization and ongoing ERP enhancements.
• Collaborate with IT and business teams to resolve application, integration, performance, and data issues.
• Participate in new Epicor implementations, upgrades, migrations, and rollouts.
• Analyze, design, configure, develop, test, and deploy Epicor solutions.
• Develop and maintain Epicor customizations (BPMs, BAQs, BAM, dashboards, etc.).
• Develop integrations using REST APIs, Service Connect, SSIS and other integration technologies.
• Work with C#, VB.NET and .NET technologies.
• Develop reports using Crystal Reports and SSRS.
• Support SQL Server and Progress databases; perform tuning.
• Identify opportunities to improve operational efficiency through ERP automation.

Skills

Epicor ERP

SQL / Database

C# / VB.NET

Crystal Reports

SSRS

REST APIs

Service Connect

Dashboards

BPM / BAM

Stakeholder management

Project management

Tools

Epicor Kinetic

BAQ

BAM

Dashboards

Service Connect

Job description

Title: Epicor ERP Functional & Technical Support

Remote USA

Role and Responsibilities

• Provide L2/L3 functional and technical support for Epicor ERP environments.
• Troubleshoot day-to-day ERP issues and identify root causes.
• Configure and optimize Epicor modules supporting Finance, Manufacturing, Distribution, Sales, Purchasing, Inventory, Engineering, Scheduling, MRP, and Order Management.
• Analyze existing business processes and identify opportunities for process improvement.
• Support post-implementation stabilization and ongoing ERP enhancements.
• Collaborate with IT and business teams to resolve application, integration, performance, and data issues.

Epicor Implementation & Upgrade

• Participate in new Epicor implementations, upgrades, migrations, and rollouts.
• Analyze, design, configure, develop, test, and deploy Epicor solutions.
• Support upgrades across Epicor versions, including Epicor 9, 10.x and Kinetic/11.
• Support system conversions and legacy ERP modernization initiatives.
• Develop technical specifications and implementation documentation.
• Provide user training and knowledge transfer.
• The profile demonstrates experience with more than 45 Epicor installations/upgrades and work across multiple Epicor generations.

Epicor Customization & Development

• Develop and maintain Epicor customizations.
• Perform screen and form customizations.
• Develop and maintain:
  • BPMs
  • BAQs
  • BAM
  • Dashboards
  • Business processes
  • Global alerts
  • Shop warnings
• Develop integrations using REST APIs, Service Connect, SSIS and other integration technologies.
• Work with C#, VB.NET and .NET technologies.
• Support Product Configurator and other Epicor technical components.

Reporting & Analytics

• Develop and maintain Crystal Reports and SSRS reports.
• Create complex queries, calculated fields, cross-tab reports and subreports.
• Develop dashboards and KPI/business-metric reporting.
• Convert existing reporting solutions between Crystal and SSRS where required.
• Support business users with reporting and data-analysis requirements.

Database & Performance

• Support Microsoft SQL Server and Progress databases.
• Perform SQL administration, indexing and performance tuning.
• Troubleshoot database and application performance issues.
• Analyze system bottlenecks and recommend improvements.
• Support high availability, disaster recovery and system continuity initiatives.
• The source profile specifically includes SQL administration, indexing, performance tuning, log shipping, Progress databases and system-performance troubleshooting.

Manufacturing & Supply Chain

• Work with manufacturing organizations to optimize ERP-supported business processes.
• Support:
  • Manufacturing
  • MRP
  • Job Management
  • Engineering
  • Scheduling
  • Shop Floor / MES
  • Inventory
  • Purchasing
  • Order Fulfillment
  • Barcode/handheld solutions
• Integrate Epicor with warehouse, shipping, MES and other manufacturing systems.
• Identify opportunities to improve operational efficiency through ERP automation.

Project Management

• Lead or participate in Epicor implementation and enhancement projects.
• Manage project scope, schedules, budgets, resources and deliverables.
• Work with business and IT stakeholders across all organizational levels.
• Apply structured SDLC and project-management methodologies.
• Manage vendor relationships and coordinate technical and functional teams.

Required Qualifications

• Extensive hands-on experience with Epicor ERP / Epicor Kinetic.
• Strong combination of functional and technical Epicor expertise.
• Experience supporting manufacturing or service-oriented organizations.
• Strong experience with Epicor configuration, customization, implementation and production support.
• Experience with Epicor BAQ, BPM, BAM, Dashboards and Business Processes.
• Strong SQL/database experience.
• Experience with Crystal Reports and/or SSRS.
• Experience with .NET, C#, VB.NET or related development technologies.
• Experience with Epicor integrations and APIs.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Epicor Consulting certification.
• PMP certification.
• Experience with Epicor Kinetic/11.
• Experience with Epicor Vantage, Epicor Enterprise, Prophet 21 or Avante.
• Experience with MES, Service Connect, Product Configurator, SSIS and REST APIs.
• Manufacturing process knowledge.
• Experience leading ERP upgrades and implementations.
• Experience with SOX/Sarbanes-Oxley environments.