Remote Epic Scheduling & Access Specialist

Tufts Corporate; Burlington (MA); Remote; USD 101,000 - 129,000; Full time

Job summary

Tufts Medicine seeks a Clinical Access Partner to act as the technical SME on template design strategy and to educate departments, clinicians, and stakeholders on optimizing provider and resource templates. The CAP will support operations with template and decision tree implementation, enabling patients to schedule online.

Collaborating with Contact Center Access Strategists, clinicians, IT, and other stakeholders, the CAP analyzes, designs, and deploys scheduling solutions.

Qualifications

• Bachelor's degree required.
• Four (4) years of experience with Epic scheduling and/or template management.
• Epic Cadence Certification within two years of hire.

Responsibilities

• Serves as SME for decision tree and template design best practices.
• Develops guidelines for templates and decision tree structures aligned with enterprise goals.
• Teaches clinicians and stakeholders these guidelines and coaches on adoption of best practices.
• Recommends intervention actions when guidelines are not met.
• Creates improvements based on schedule utilization and reports.
• Provides consultative support on business requirements for new deployments of Decision Trees and online scheduling initiatives.
• Reviews and prioritizes new functionality with Access Center Strategist.
• Maximizes provider utilization by recommending template strategies to meet demand.
• Develops and leads roadmap for limiting visit types, scheduling complexity, and high maintenance costs.

Skills

Epic scheduling knowledge

Stakeholder communication

Problem solving

Education

Bachelor's degree

Tools

Epic Cadence Certification

Epic Scheduling

Job description

Tufts Medicine seeks a Clinical Access Partner to act as the technical SME on template design strategy and to educate departments, clinicians, and stakeholders on optimizing provider and resource templates. The CAP will support operations with template and decision tree implementation, enabling patients to schedule online.

Collaborating with Contact Center Access Strategists, clinicians, IT, and other stakeholders, the CAP analyzes, designs, and deploys scheduling solutions.