Senior Epic EHR Systems Analyst – Remote

NTT DATA, Inc.; Lincoln (NE); Remote; USD 61,668 - 128,476; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

401(k) with company match

Job summary

NTT DATA, Inc. is seeking a Business Sys. Analysis Senior Analyst to manage client incidents and service requests for the Epic EHR suite. This role requires a service-oriented mindset and experience with Epic workflows.

The ideal candidate will have 1-3 years of clinical care delivery and support experience, alongside Epic Certification. Benefits include medical coverage and a 401(k) with company match.

Qualifications

• 1-3 years of clinical care delivery experience.
• 1-3 years of experience supporting Epic.
• Epic Certification or Proficiency in one or more Epic modules.

Responsibilities

• Respond to client incidents and service requests related to Epic EHR.
• Proactively manage incidents and requests for timely resolution.
• Drive issue resolution in alignment with SLAs.
• Analyze closed incidents to identify trends and opportunities.
• Provide mentorship and guidance to service desk staff.

Skills

Experience with Epic clinical workflows

Service-oriented mindset

Communication skills

Data analysis

Mentoring ability

Job description

NTT DATA, Inc. is seeking a Business Sys. Analysis Senior Analyst to manage client incidents and service requests for the Epic EHR suite. This role requires a service-oriented mindset and experience with Epic workflows.

The ideal candidate will have 1-3 years of clinical care delivery and support experience, alongside Epic Certification. Benefits include medical coverage and a 401(k) with company match.