Customer Service Technician

Remote Jobs; Rockville (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

Razor is seeking a 100% Remote Junior / Entry-Level Customer Service Technician to support users with basic technical issues and system questions. This role is ideal for individuals starting their careers in technical support, who are patient, clear communicators, and comfortable in fast-paced environments.

No prior technical experience is required, as comprehensive training will be provided. You will be the front line between users and technical teams, documenting issues, following guides, and

Qualifications

• Strong communication skills with a clear, calm, and professional approach.
• Problem-solving mindset with the ability to stay composed under pressure.
• Ability to follow processes and document steps accurately.
• Comfortable using computers and learning new systems quickly.

Responsibilities

• Respond to user questions and basic technical issues.
• Follow guides and scripts to help resolve common problems.
• Document issues clearly and track them through resolution.
• Escalate more complex problems to engineering or support teams.
• Act as a bridge between users and technical teams.
• Help identify recurring issues and flag patterns to the team.
• Learn how systems work to troubleshoot more effectively over time.

Skills

Strong communication

Problem solving

Process adherence

Computer literacy

Time management

Team player

Tools

ServiceNow

Jira

Job description

Razor is hiring a 100% Remote Junior / Entry-Level Customer Service Technician to support users with technical issues and system-related questions. This role is ideal for individuals beginning their careers in technical support who are patient, clear communicators, and comfortable working in fast-paced environments. No prior technical support experience is required, as training will be provided. This position serves as the front line between users and technical teams, helping resolve issues, guide users through fixes, and elevate problems when necessary.

Education & Certification Requirements

No information provided.

Clearance Requirements

Must be eligible to obtain a Public Trust or similar clearance.

Onsite Requirements

100% Remote

Responsibilities

• Respond to user questions and basic technical issues.
• Follow guides and scripts to help resolve common problems.
• Document issues clearly and track them through resolution.
• Escalate more complex problems to engineering or support teams.
• Act as a bridge between users and technical teams.
• Help identify recurring issues and flag patterns to the team.
• Learn how systems work to troubleshoot more effectively over time.

Qualifications

• Strong communication skills with a clear, calm, and professional approach.
• Problem-solving mindset with the ability to stay composed under pressure.
• Ability to follow processes and document steps accurately.
• Comfortable using computers and learning new systems quickly.
• Good time management skills with the ability to prioritize tasks.
• Team-oriented attitude and willingness to ask for help when needed.

Desired Skills

• Exposure to ticketing systems such as ServiceNow or Jira.
• Basic understanding of how software or applications work.
• Experience in customer-facing roles such as retail, hospitality, or call centers.
• Familiarity with technical environments or a strong interest in IT.

Razor is an EEO Employer

Razor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Razor Benefits Overview

Razor offers a comprehensive benefits package that includes medical, dental, and vision insurance; life and disability insurance; a 401(k) plan; paid time off; and paid holidays.