Remote Enterprise Solutions Engineer – Healthcare Integrations

Authenticx; Philadelphia (Philadelphia County); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Authenticx is seeking a Forward Deployment Engineer to lead customer-facing technical work, design integrations, and map data across enterprise healthcare systems. You will partner with stakeholders to translate needs into practical solutions and deploy scalable workflows that connect Authenticx's conversation intelligence to existing tools and processes.

You will work across APIs, data transformations, and monitoring to ensure reliable deployments in customer environments, while guiding product

Qualifications

• Experience in forward deployed, solutions, implementation, or integration engineering roles.
• Strong SQL skills and experience working with production data.
• Experience building integrations using APIs, webhooks, or event-driven systems.
• Familiarity with enterprise platforms such as Salesforce, NICE, Genesys, Veeva, or similar.
• Ability to translate customer needs into practical technical solutions.
• Strong communication skills with both technical and non-technical stakeholders.
• Comfort operating in ambiguous, fast-moving environments.

Responsibilities

• Partner with business and technical stakeholders to understand workflows, system dependencies, and operational goals
• Translate business needs into technical designs, including integrations, data mappings, and workflow logic
• Document architecture, constraints, and key dependencies
• Design and build integrations using APIs, webhooks, and middleware
• Define data flows, transformation logic, and system interactions across platforms
• Use SQL to validate data, troubleshoot issues, and support testing
• Configure and deploy scalable, enterprise-grade solutions in customer environments
• Ensure reliability through proper handling of authentication, error handling, retries, and monitoring
• Support testing, go-live, and post-launch stabilization
• Act as a trusted technical partner, guiding customers toward scalable solutions
• Identify opportunities to expand Authenticx into additional workflows and teams
• Help customers connect insights to measurable operational and experience outcomes
• Identify repeatable patterns and implementation opportunities across customers
• Partner with Product and Engineering to improve platform capabilities and deployment models
• Contribute to reusable solutions that reduce one-off implementation effort

Skills

SQL

API integrations

Data mapping

Stakeholder communication

Healthcare domain knowledge

Tools

Salesforce

NICE

Genesys

Veeva

Job description

Authenticx is seeking a Forward Deployment Engineer to lead customer-facing technical work, design integrations, and map data across enterprise healthcare systems. You will partner with stakeholders to translate needs into practical solutions and deploy scalable workflows that connect Authenticx's conversation intelligence to existing tools and processes.

You will work across APIs, data transformations, and monitoring to ensure reliable deployments in customer environments, while guiding product