Remote Enterprise Messaging Specialist - Exchange Online

Ladders; United States; Remote; USD 100,000 - 115,000; Full time

Benefits offered by this job

Benefits package

Professional development

Well-being programs

Social impact initiatives

Job summary

Ladders is seeking a Messaging Specialist-Intermediate to support enterprise messaging operations in a highly secure environment, ensuring reliable email and mobile access for end users.

You will help maintain day-to-day service performance, resolve messaging issues, and keep mailbox administration processes running smoothly while monitoring system health and supporting reporting needs that contribute to stable communications across the organization.

Qualifications

• Associate's degree or equivalent experience in IT.
• MCSE in Exchange or equivalent certification.
• 2+ years of experience supporting enterprise email systems.
• Ability to obtain Public Trust clearance.

Responsibilities

• Provide day-to-day support for enterprise messaging systems.
• Support Microsoft 365 Exchange Online email and mobile access capabilities in a secure environment.
• Manage mailbox account creation, modification, and deletion in accordance with approved procedures.
• Provide Tier I/II support for email and messaging issues, ensuring timely escalation when needed.
• Monitor messaging operations for failures and prepare required reports.

Education

Associate's degree

MCSE in Exchange

Job description

Ladders is seeking a Messaging Specialist-Intermediate to support enterprise messaging operations in a highly secure environment, ensuring reliable email and mobile access for end users.

You will help maintain day-to-day service performance, resolve messaging issues, and keep mailbox administration processes running smoothly while monitoring system health and supporting reporting needs that contribute to stable communications across the organization.