Remote Messaging Specialist – Intermediate

Chenega Corporation; Renton United States Army Reserve Center (WA); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Chenega MIOS is seeking an intermediate Messaging Specialist to provide operational and user support for enterprise messaging environments, including Microsoft 365 Exchange Online (GCC) and related email services. The role covers mailbox management, Tier I/II support, mobile device support, documentation, and process improvement.

The position involves project work on migrations, updates, and rapid notification systems, with an expectation to maintain secure, compliant email operations across

Qualifications

• Associate degree, MCSE in Exchange, or equivalent combination of education and experience.
• 2+ years of technical experience supporting or managing enterprise email systems.
• Ability to obtain Public Trust

Responsibilities

• Provide day-to-day support for enterprise messaging systems and associated services.
• Support Microsoft 365 Exchange Online (GCC) email, calendaring, messaging, archiving, collaboration, and mobile access capabilities.
• Support creation, modification, and deletion of mailbox accounts in accordance with approved procedures.
• Provide Tier I/II support for email and messaging issues and ensure proper escalation when needed.
• Support approved mobile device management solutions, including account setup, device registration, email access, application support, and user assistance.
• Support government-furnished mobile devices, including smartphones and tablets, in accordance with approved policies.
• Monitor messaging operations for failures, storage use, and service issues, and prepare required reports and notifications.
• Support email-related documentation, user instructions, process flows, and training materials.
• Assist with support for email records searches related to FOIA, IG, or litigation requests, as directed.
• Support messaging-related project work involving updates, migrations, implementation activities, testing, and operational improvement.
• Support an existing rapid notification system for the Albuquerque OIT campus to notify Albuquerque staff of emergency situations.
• Support the creation of new mailbox accounts and delete old mailbox accounts in accordance with procedures and policies.
• Contribute to and recommend email architectures and upgrades.
• Support the approved Mobile device management solution to include account creation, secure and support devices, emails, applications, device registration, email, and documents.
• Help in documenting an approach for the implementation of updates or migration of government selected enterprise email system by creating a method of maintenance, conversion and developing the processes and procedures for the use/setup of the email system.
• Monitor the operation of tasks in the email enterprise for failures.
• Support mobile device management, configuration and support for all government-furnished mobile computing devices which include smartphones and tablet devices such as iPhones, iPads, Android phones and tablets.
• Respond to and resolve end-user email problems.
• Other duties as assigned.

Skills

Enterprise email support

Microsoft 365 Exchange Online

Customer support

Education

Associate degree or MCSE in Exchange

Tools

MaaS360

Microsoft 365 Exchange Online (GCC)

Ticketing systems

Email archiving

Job description

Chenega MIOS is seeking an intermediate Messaging Specialist to provide operational and user support for enterprise messaging environments, including Microsoft 365 Exchange Online (GCC) and related email services. The role covers mailbox management, Tier I/II support, mobile device support, documentation, and process improvement.

The position involves project work on migrations, updates, and rapid notification systems, with an expectation to maintain secure, compliant email operations across