Remote Enterprise IT Support Specialist

NuAxis Innovations; Craig (CO); On-site; USD 60,000 - 78,000; Full time

Job summary

NuAxis Innovations is seeking a talented and motivated Computer Support Specialist Journeyman to provide remote and deskside enterprise support for Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools.

This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and

Qualifications

• HDI Analyst Certification required within 10 business days of hire.
• CompTIA A+ Certification required within 90 days of hire.
• Two or more years of experience in an enterprise call center, help desk, service desk, computer support, or related end-user support environment.

Responsibilities

• Provide remote and deskside computer support through phone, email, chat, and other approved channels.
• Own, track, troubleshoot, document, resolve, and escalates IT incidents and service requests.

Skills

Customer service

Communication

Active listening

Problem solving

Multitasking

Education

HDI Analyst Certification

CompTIA A+ Certification

Tools

Remedy Service Management

Microsoft Entra ID

Microsoft Azure

Microsoft Intune

VPN

Microsoft 365

Job description

NuAxis Innovations is seeking a talented and motivated Computer Support Specialist Journeyman to provide remote and deskside enterprise support for Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools.

This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and