Remote Enterprise Engagement Lead

Smartsheet; United States; Remote; USD 93,000 - 126,000; Full time

Benefits offered by this job

Competitive base salary

Teleworking from any US location

Parental leave (up to 24 weeks)

Udemy courses access

Life insurance & disability

401k match

Job summary

Smartsheet is hiring an Engagement Manager in the US to lead large enterprise projects for strategic customers within Customer Excellence and Professional Services. The role partners with account teams to scope, plan, and deliver prescriptive implementations, guiding cross-functional resources and maintaining executive relationships.

You will drive ongoing customer success, governance, and revenue forecasting while mentoring teams, improving delivery methodologies, and ensuring high satisfaction

Qualifications

• 4+ years in customer-facing roles in software/SaaS
• 2+ years leading enterprise customer engagements
• 2+ years managing large billable projects
• Experience using generative AI tools for drafting and analysis
• Familiarity with software design and deployment methodologies
• Formal project management tools proficiency
• Ability to interact with CxO-level personnel

Responsibilities

• Support account team with scoping and discovery activities
• Enroll staff resources to maximize impact and outcomes
• Manage competing requests across multiple engagements
• Coordinate cross-functional and partner teams on project activities
• Provide revenue forecasting insights for monthly/quarterly targets
• Manage projects to time, budget, and deliverables
• Oversee project P&L and ensure margins
• Lead QBRs and executive reviews with customers
• Mitigate risks and manage escalations across accounts
• Contribute to Smartsheet PMO and SOPs

Skills

Customer-facing experience

Enterprise project mgmt

Executive communication

PMP certification

Lean Six Sigma

Smartsheet/PM certifications

AI tools usage

Education

Advanced degree preferred

Tools

PM tools

Job description

Smartsheet is hiring an Engagement Manager in the US to lead large enterprise projects for strategic customers within Customer Excellence and Professional Services. The role partners with account teams to scope, plan, and deliver prescriptive implementations, guiding cross-functional resources and maintaining executive relationships.

You will drive ongoing customer success, governance, and revenue forecasting while mentoring teams, improving delivery methodologies, and ensuring high satisfaction