Enterprise Engagement Lead - AI-Driven

Remote Genie; United States; Remote; USD 93,000 - 126,000; Full time

Benefits offered by this job

Employer-subsidized medical/vision/ded

401k matching

Monthly productivity stipend

Flexible time away + Sick time

Paid holidays (US)

Job summary

Smartsheet is seeking an Engagement Manager within Customer Excellence and Professional Services. You will prescriptively craft and lead the execution of large enterprise projects for strategic customers, serving as a trusted advisor and mentor to Sales & Professional Services teams.

You will partner with Account Teams, Services Sales, and Service Delivery to develop implementation proposals, maintain executive relationships, and ensure outstanding Customer Success in a billable capacity.

Qualifications

• 4+ years in customer-facing roles in a software/SaaS environment.
• At least 2 years of enterprise project/program management experience.
• 2+ years leading customer-facing engagements in the enterprise space.
• Experience using AI tools to accelerate drafting, analysis, and process design.

Responsibilities

• Support pre-sales scoping and discovery with the account team.
• Enrol staff resources at the right time to maximize impact.
• Manage multiple concurrent client engagements and align cross-functional activities.
• Provide insight into engagement and client revenue forecasting.
• Manage project planning, budgeting, milestones, and deliverables.
• Lead engagement reviews with customers and internal teams.

Skills

Project management

Client management

Executive communication

Leadership

Analytical skills

Education

Advanced degree preferred

Tools

PMP Certification

CSM Certification

Lean Six Sigma

Smartsheet Certification (Core/PM)

Job description

Smartsheet is seeking an Engagement Manager within Customer Excellence and Professional Services. You will prescriptively craft and lead the execution of large enterprise projects for strategic customers, serving as a trusted advisor and mentor to Sales & Professional Services teams.

You will partner with Account Teams, Services Sales, and Service Delivery to develop implementation proposals, maintain executive relationships, and ensure outstanding Customer Success in a billable capacity.