Senior Engagement Lead, Enterprise SaaS & AI

Smartsheet; Bellevue (WA); Remote; USD 93,000 - 126,000; Full time

Benefits offered by this job

Medical/Vision/Dental coverage

401k match

Parental leave

Teleworking options

Job summary

Smartsheet is seeking an Engagement Manager for Customer Excellence and Professional Services. You will prescriptively craft and lead large enterprise projects, acting as trusted advisor, mentor to teams, and primary liaison across Sales, Services, and Delivery.

You will manage cross-functional programs, ensure on-time delivery, optimize resources, and drive customer success. Remote US-based work is supported; travel up to 20-30% may be required.

Qualifications

• 4+ years in customer-facing roles in software or SaaS.
• At least 2 years leading enterprise client engagements.

Responsibilities

• Lead large, transformative enterprise projects for strategic customers.
• Coordinate pre-sales scoping, discovery, and implementation proposals.
• Manage project scope, timeline, budget, and P&L to target margins.
• Foster executive relationships and drive customer success and references.

Skills

Project leadership

Enterprise PM

PMP/PMO

AI tooling knowledge

Tools

PM tools

Agile methodologies

Job description

Smartsheet is seeking an Engagement Manager for Customer Excellence and Professional Services. You will prescriptively craft and lead large enterprise projects, acting as trusted advisor, mentor to teams, and primary liaison across Sales, Services, and Delivery.

You will manage cross-functional programs, ensure on-time delivery, optimize resources, and drive customer success. Remote US-based work is supported; travel up to 20-30% may be required.