Remote Enterprise CX Engineer – Hands-on AI Delivery

Harness; United States; A distancia; USD 100.000 - 135.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Comprehensive healthcare benefits

Flexible Spending Account (FSA)

Flexible work schedule

Employee Assistance Program (EAP)

Flexible Time Off and Parental Leave

Monthly, quarterly, and annual social

Monthly internet reimbursement

Descripción de la vacante

Harness is seeking a Customer Engineer to join the Customer Engineering team. You will own complex, often ambiguous technical issues for enterprise customers, from broken pipelines to deployment failures, and feed learnings back to Product and Engineering.

This role suits either early career builders eager to work hands-on with production systems or experienced DevOps/SRE professionals seeking direct customer impact while maintaining hands-on coding. Remote in US/Canada.

Formación

• 2+ years in a customer-facing engineering, DevOps, SRE, or platform role or equivalent depth.
• Hands-on with Kubernetes, ECS, Docker and at least one major cloud platform.
• Clear communication and ability to drive customer calls; fast learner.

Responsabilidades

• Own customer cases end-to-end on your team.
• Triage, root-cause analysis, and resolution across Kubernetes, ECS, Docker and cloud providers.
• Contribute to customer-facing tooling and small product fixes.
• Lead or participate in customer calls and screen shares, communicating findings clearly.
• Build internal scripts and diagnostic tools to speed up casework.

Conocimientos

Customer-facing engineering

CI/CD concepts

Linux networking fundamentals

Scripting (Python/Node.js/Bash)

Written and verbal communication

Fast learner

Herramientas

Kubernetes

ECS

Docker

AWS

GCP

Azure

Descripción del empleo

Harness is seeking a Customer Engineer to join the Customer Engineering team. You will own complex, often ambiguous technical issues for enterprise customers, from broken pipelines to deployment failures, and feed learnings back to Product and Engineering.

This role suits either early career builders eager to work hands-on with production systems or experienced DevOps/SRE professionals seeking direct customer impact while maintaining hands-on coding. Remote in US/Canada.