Remote Customer Experience Engineer – DevOps/SRE

harnessinc; Stati Uniti; Remoto; USD 100.000 - 135.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote within US/Canada

Healthcare

FSA

EAP

Flexible time off

Parental leave

Flexible work schedule

Monthly internet reimbursement

Team-building events

Descrizione del lavoro

Harness is seeking a remote, customer‑facing engineer to handle complex issues for enterprise customers. You will triage, analyze root causes, and resolve problems across Kubernetes, ECS, Docker, and major cloud platforms.

Roles include shadowing senior engineers on build engagements, contributing diagnostics, and developing runbooks and tooling to improve team efficiency. Strong scripting and communication are essential, with a fast learner mindset for unfamiliar systems.

Competenze

• At least 2 years in a customer-facing engineering, DevOps, SRE, or platform role or equivalent depth from internships, projects, or open-source work.
• Hands-on experience with Kubernetes, ECS, Docker, and at least one major cloud provider (AWS, GCP, or Azure).
• Solid grasp of CI/CD concepts and Linux and networking fundamentals.
• Scripting ability in Python, Node.js, Bash, or similar with ability to read and modify code.
• Strong written and verbal communication; comfortable leading customer calls and documenting findings.
• Fast learner and comfortable working hands-on in unfamiliar systems.

Mansioni

• Own customer cases end to end, including triage and root-cause analysis across Kubernetes, ECS, Docker, and cloud platforms.
• Participate in customer build engagements, shadowing and co-building with senior engineers.
• Contribute small product fixes and customer-facing tooling; turn recurring patterns into reusable diagnostics or dashboards.
• Lead or participate in customer calls and screen shares, communicating findings to engineers and managers.
• Build internal scripts and diagnostic tools to accelerate casework, including exposure to AI/LLM tooling.
• Turn recurring patterns into runbooks, playbooks, and reusable templates for the wider team.

Conoscenze

Kubernetes

ECS

Docker

CI/CD concepts

Linux

Networking

Python

Node.js

Bash

Clear communication

Strumenti

Kubernetes

ECS

Docker

Descrizione del lavoro

Harness is seeking a remote, customer‑facing engineer to handle complex issues for enterprise customers. You will triage, analyze root causes, and resolve problems across Kubernetes, ECS, Docker, and major cloud platforms.

Roles include shadowing senior engineers on build engagements, contributing diagnostics, and developing runbooks and tooling to improve team efficiency. Strong scripting and communication are essential, with a fast learner mindset for unfamiliar systems.