Remote Customer Success Executive, Enterprise Health Tech

Cytovale; United States; Remote; USD 170,000 - 230,000; Full time

Job summary

Cytovale is seeking a results-driven Customer Success Executive to lead enterprise implementations of IntelliSep across health systems. You will own the end-to-end program, govern cross-functional teams, and drive successful adoption and outcomes for customers.

You will build executive relationships, manage governance, mitigate risks, and ensure go-live readiness, working with Medical Affairs, Field Application Scientists, Data Science, Sales, and Service teams across complex hospital

Qualifications

• Bachelor’s degree in healthcare, life sciences, nursing, business, engineering or a related field.
• Minimum of 10 years of experience leading enterprise healthcare technology implementations or related customer-facing leadership roles.
• Proven success implementing complex medical technologies within acute care hospitals or IDNs.
• Experience leading enterprise implementations involving executive, laboratory, clinical, operational, and IT stakeholders across multiple workstreams.
• Exceptional presentation, communication, and executive facilitation skills.

Responsibilities

• Develop executive working relationships with sponsors, laboratory leadership, clinical stakeholders, IT teams, and operational leaders.
• Establish governance structures and plans that maintain alignment across customer and Cytovale stakeholders.
• Lead executive communications, governance meetings, implementation updates, risk discussions, and customer business reviews.
• Develop understanding of customer priorities, success metrics, workflows, and strategic initiatives.
• Balance customer priorities with Cytovale implementation best practices.

Skills

Leadership

Governance

Stakeholder management

Executive communication

Program management

Change management

Education

Bachelor’s degree in healthcare/life sciences/business/engineering or related field

Tools

Microsoft Office

Job description

Cytovale is seeking a results-driven Customer Success Executive to lead enterprise implementations of IntelliSep across health systems. You will own the end-to-end program, govern cross-functional teams, and drive successful adoption and outcomes for customers.

You will build executive relationships, manage governance, mitigate risks, and ensure go-live readiness, working with Medical Affairs, Field Application Scientists, Data Science, Sales, and Service teams across complex hospital