Remote Enterprise Customer Success Manager

Omnicell, Inc.; Tampa (FL); Remote; USD 66,000 - 150,000; Full time

Job summary

Omnicell, via EnlivenHealth, seeks a Customer Success Manager to manage relationships with enterprise customers, focusing on retention, adoption, and value realization of EnlivenHealth solutions.

The role collaborates with Sales, Product, Engineering, Support, and other teams to drive outcomes and expansion opportunities. Remote work with travel may be involved; compensation includes base plus variable incentives.

Qualifications

• Associate degree or equivalent experience.
• 3+ years in a Customer Success, Relationship Management, Account Management, or similar role.
• Experience working in a pharmacy, pharmacy operations, or related pharmacy environment.

Responsibilities

• Own strategic relationships with enterprise customers, developing trusted partnerships with stakeholders from managers to C-suite.
• Drive customer retention and growth by understanding business needs and improving engagement with EnlivenHealth solutions.
• Establish regular engagement Cadence with weekly, monthly and quarterly reviews of priorities, adoption and issues.
• Serve as a consultative partner, helping customers use EnlivenHealth more effectively and review reports.
• Identify opportunities for deeper adoption and expansion, partnering with Sales on upsell strategies.
• Coordinate rollout of solutions with internal teams (Operations, Training, Marketing, Product, Support, Engineering, IT, Finance, Sales).
• Represent the voice of the customer internally and act as liaison, escalating issues as needed.
• Develop corrective actions to resolve problems, set expectations, and negotiate timelines to meet deadlines.
• Conduct customer presentations, demos, site visits, and quarterly/annual reviews.
• Identify opportunities for advocacy (testimonials, case studies, references).
• Meet goals for quota attainment, strategy, revenue retention and reference ability.

Skills

Relationship building

Communication skills

Organization

Customer engagement

Education

Associate degree or equivalent

Bachelor’s degree

Tools

Salesforce

Job description

Omnicell, via EnlivenHealth, seeks a Customer Success Manager to manage relationships with enterprise customers, focusing on retention, adoption, and value realization of EnlivenHealth solutions.

The role collaborates with Sales, Product, Engineering, Support, and other teams to drive outcomes and expansion opportunities. Remote work with travel may be involved; compensation includes base plus variable incentives.