Remote Enterprise Customer Success Engineer (SaaS)

Scandit; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Great Place to Work

Hybrid or remote working

Learning and development opportunities

Equity plan

Job summary

Scandit USA is seeking a Customer Success Engineer to support a portfolio of key enterprise accounts across Scandit's product portfolio. This role is technical, requiring collaboration with engineering and product stakeholders, building demos, and writing code snippets to unblock integrations.

You will own customer outcomes end-to-end: adoption, value realization, renewal, health, and growth, working with Sales, Product, Engineering, and Support to maximize the Scandit investment.

Qualifications

• 3+ years in a customer-facing post-sales or technical-presales role at a B2B SaaS company.
• Software engineering background and/or experience with mobile development.
• Genuinely technical: you can read or write code, build integrations, or ship software.
• Strong communicator: able to present and write for business and technical audiences.
• Strong strategic and analytical thinker.
• Solid understanding of enterprise IT architectures (mobile ecosystem knowledge a plus).
• Highly organized with strong project management and execution instincts.
• Dependable: you notice when something is off and take initiative to fix it.
• Strong cross-functional collaboration across Sales, Product, Engineering, Support, and Marketing.

Responsibilities

• Own a portfolio of key US enterprise accounts and drive measurable outcomes against adoption, retention, and growth.
• Become a deep expert in Scandit's products, SDKs, and use cases to guide customers through technical decisions.
• Lead discovery conversations to translate customer business needs into feasible Scandit solutions.
• Help customers integrate Scandit into their broader enterprise IT and mobile ecosystem.
• Build and configure tailored demos; share code snippets and small integrations to unblock customers.
• Run workshops, adoption reviews, and QBRs with both technical and business stakeholders.
• Identify at-risk accounts early and lead mitigation; spot expansion opportunities and partner with sales to act on them.
• Represent the voice of the customer internally, partnering with Product, Engineering, Support, and Sales.
• Use modern AI tooling (Claude Code, etc.) to accelerate customer-facing technical work.

Skills

Customer-facing experience

Technical pre-sales

Software engineering background

Mobile development

Strong communicator

Enterprise IT knowledge

Job description

Scandit USA is seeking a Customer Success Engineer to support a portfolio of key enterprise accounts across Scandit's product portfolio. This role is technical, requiring collaboration with engineering and product stakeholders, building demos, and writing code snippets to unblock integrations.

You will own customer outcomes end-to-end: adoption, value realization, renewal, health, and growth, working with Sales, Product, Engineering, and Support to maximize the Scandit investment.