Remote Customer Success Manager for Growth & Adoption

SCALIS; San Francisco (CA); On-site; USD 80,000 - 120,000; Part time

Benefits offered by this job

Health Insurance

401(k)

Paid Time Off (PTO)

Paid Holidays

Vision Insurance

Remote Work

Relocation Assistance

Job summary

SCALIS in San Francisco seeks a customer success leader to drive adoption, retention, and growth for the Reflow platform. You will own the customer journey, ensuring smooth onboarding and long-term success while acting as the voice of the user in product decisions.

You will capture feedback, guide contract processes with partners and the legal team, and build scalable playbooks. You’ll expand relationships, renewals, and drive GTM experiments with the founders.

Qualifications

• Former founder, early employee, or operator thriving in ambiguity.
• Analytical background with technical, finance, economics or product focus.
• Customer-facing experience with ability to excite, guide, and close.

Responsibilities

• Own the customer journey from onboarding to long-term success.
• Capture and structure customer feedback for product decisions.
• Assist the contract process with partners and legal teams to keep things smooth.
• Build relationships leading to expansions and renewals.
• Create and refine onboarding playbooks and success metrics.
• Partner with founders on GTM experiments as we scale.

Skills

Customer-facing

Analytical

Entrepreneurial

Communication

Strategic thinking

Playbook creation

Tools

BI tools

Workflow systems

Automation software

Job description

SCALIS in San Francisco seeks a customer success leader to drive adoption, retention, and growth for the Reflow platform. You will own the customer journey, ensuring smooth onboarding and long-term success while acting as the voice of the user in product decisions.

You will capture feedback, guide contract processes with partners and the legal team, and build scalable playbooks. You’ll expand relationships, renewals, and drive GTM experiments with the founders.