Remote Enterprise Customer Success Director — AI Growth & Strategy

Genesys; United States; Remote; USD 136,000 - 226,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Telehealth coverage

Flexible work schedules and work from"

Development and career growth

Open time off + 10 holidays

401(k) matching

Adoption Assistance

Fertility treatments

Job summary

Genesys is seeking a senior enterprise customer success leader to own strategic partnerships, drive adoption and expand revenue across a global portfolio. You will directly influence revenue growth and customer outcomes by shaping how organizations realize the full potential of AI-powered CX solutions.

You will act as a trusted advisor to executive stakeholders, guiding transformation strategies while aligning cross-functional teams to deliver measurable value throughout the customer lifecycle.

Qualifications

• 10+ years in technology, consulting, or enterprise account management roles.
• Bachelor’s degree in a technology or business related field.
• Proven track record driving revenue growth and customer retention in SaaS.
• Experience building relationships with C-level executives.
• Strong understanding of customer experience platforms and enterprise SaaS.

Responsibilities

• Own a portfolio of enterprise customers and act as strategic advisor to drive outcomes.
• Develop and execute Customer Success Plans with measurable KPIs.
• Lead executive engagement through regular business reviews to demonstrate value.
• Drive adoption and expansion across accounts and align product capabilities.
• Identify expansion opportunities and align resources to customer priorities.
• Mitigate risk and protect recurring revenue through proactive measures.
• Build customer advocacy, referenceability, and Net Promoter Score improvements.
• Collaborate with Sales, Professional Services, Renewals, and Onboarding teams.
• Translate technical capabilities into clear business value for executives.

Skills

CRM tools

Salesforce

Gainsight

Executive communication

Data analysis

Strategic thinking

Customer success

Education

Bachelor’s degree in technology or business

Tools

Gainsight

Salesforce

Job description

Genesys is seeking a senior enterprise customer success leader to own strategic partnerships, drive adoption and expand revenue across a global portfolio. You will directly influence revenue growth and customer outcomes by shaping how organizations realize the full potential of AI-powered CX solutions.

You will act as a trusted advisor to executive stakeholders, guiding transformation strategies while aligning cross-functional teams to deliver measurable value throughout the customer lifecycle.