Enterprise Customer Success Director: AI-Driven Growth

Genesys Cloud Services, Inc.

Houston (TX)

On-site

USD 129,000 - 226,000

Full time

4 days ago

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Benefits offered by this job

Medical, Dental, and Vision Insurance

Telehealth coverage

Flexible work schedules and work from:

Development and career growth

Open Time Off + 10 paid holidays

401(k) matching program

Adoption Assistance

Fertility treatments

Job summary

Genesys seeks a Customer Success Director to lead strategic partnerships with enterprise customers across North America Central Region, driving adoption, retention and expansion of AI-powered customer experience solutions. You will translate complex capabilities into measurable business value for executives and collaborate with Sales, Professional Services, Renewals and Onboarding for lifecycle success.

This highly visible leadership role shapes revenue growth and customer outcomes across a

Qualifications

Own a portfolio of enterprise customers and drive long-term value.
Develop and execute Customer Success Plans with measurable KPIs.
Lead executive business reviews to track progress and align on growth opportunities.
Drive adoption and expansion across accounts leveraging product capabilities.
Identify and advance expansion opportunities by aligning capabilities with needs.
Implement proactive risk mitigation to improve customer health and protect revenue.
Build and scale customer advocacy through reference ability and NPS.
Partner with Sales, Professional Services, Renewals and Onboarding for lifecycle execution.
Translate complex capabilities into clear business value for executives.

Responsibilities

Own a portfolio of enterprise customers and drive long-term value realization.
Develop and execute Customer Success Plans with measurable KPIs and adoption strategies.
Lead executive engagement through regular business reviews to demonstrate value and align on future growth.
Drive adoption and utilization of Genesys solutions to strengthen retention and accelerate expansion.
Identify and advance expansion opportunities by aligning product capabilities to evolving customer needs.
Implement proactive risk mitigation strategies to improve customer health and protect recurring revenue.
Build and scale customer advocacy by increasing reference ability and satisfaction.
Partner cross-functionally with Sales, Professional Services, Renewals, and Onboarding teams.
Influence territory and account strategies with data-driven insights.