Enterprise Customer Success Director — AI-Driven CX

Genesys; Arkansas; Hybrid; USD 129,000 - 226,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Telehealth

Flexible work schedules

Career growth

Paid holidays

401(k) matching

Adoption Assistance

Fertility treatments

Job summary

Genesys is seeking a Customer Success Director to lead strategic partnerships with enterprise customers, driving adoption, retention, and expansion across a global portfolio. You will influence revenue growth and customer outcomes by realizing the full potential of AI-powered customer experience solutions.

In this high-visibility role, you will partner with executive stakeholders, align cross-functional teams, and translate complex technology into clear business value.

Qualifications

• Own a portfolio of enterprise customers and drive long-term value.
• Develop and execute Customer Success Plans with measurable KPIs.
• Lead executive engagement through regular business reviews.
• Drive adoption and expansion across accounts with revenue protection.

Responsibilities

• Own portfolio and act as strategic advisor to drive business outcomes.
• Lead executive engagement with regular business reviews and value demonstrations.
• Drive adoption and utilization of Genesys solutions across accounts.
• Collaborate with Sales, Professional Services, Renewals, and Onboarding teams to ensure lifecycle success.

Skills

Executive engagement

Customer success

Strategic advisory

Cross-functional leadership

Data-driven insights

Education

Bachelor’s degree in technology or business

Tools

Salesforce

Gainsight

Job description

Genesys is seeking a Customer Success Director to lead strategic partnerships with enterprise customers, driving adoption, retention, and expansion across a global portfolio. You will influence revenue growth and customer outcomes by realizing the full potential of AI-powered customer experience solutions.

In this high-visibility role, you will partner with executive stakeholders, align cross-functional teams, and translate complex technology into clear business value.