Remote Enterprise AI Success Director

Genesys; Richmond (VA); On-site; USD 129,000 - 226,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Telehealth coverage

Flexible work schedules and work from

401(k) matching program

Adoption Assistance

Fertility treatments

Job summary

Genesys is seeking a Customer Success Director to own enterprise accounts and drive long-term value through strategic leadership, cross-functional collaboration, and executive stewardship. You will champion adoption strategies, maximize retention, and accelerate expansion across a global portfolio in a SaaS environment.

In this high-visibility role, you’ll influence revenue growth and customer outcomes by aligning teams, shaping transformation programs, and delivering measurable business impact

Qualifications

• Own a portfolio of enterprise customers and drive long-term value.
• Lead executive reviews and align on growth opportunities.
• Proven revenue growth and retention in SaaS.

Responsibilities

• Own a portfolio of enterprise customers as primary strategic advisor.
• Develop and execute Customer Success Plans with KPIs and adoption strategies.
• Lead executive engagement through regular business reviews to track progress and value.
• Drive adoption and expansion across accounts to strengthen retention.
• Identify and advance expansion opportunities by aligning product capabilities to evolving customer needs.
• Implement proactive risk mitigation to reduce churn and protect recurring revenue.
• Build customer advocacy and reference ability across portfolios.
• Collaborate with Sales, Professional Services, Renewals, and Onboarding teams for lifecycle execution.
• Translate complex technical capabilities into clear business value for executives.

Skills

Executive engagement

CRM tools

Salesforce

Gainsight

Enterprise SaaS

Data analysis

Communication

Stakeholder management

Strategic thinking

C-level relationships

Education

Bachelor’s degree in technology or business

Tools

Salesforce

Gainsight

Job description

Genesys is seeking a Customer Success Director to own enterprise accounts and drive long-term value through strategic leadership, cross-functional collaboration, and executive stewardship. You will champion adoption strategies, maximize retention, and accelerate expansion across a global portfolio in a SaaS environment.

In this high-visibility role, you’ll influence revenue growth and customer outcomes by aligning teams, shaping transformation programs, and delivering measurable business impact