Enterprise AI Customer Success Director
Genesys Cloud Services, Inc.
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Benefits offered by this job
Job summary
Genesys is seeking a Customer Success Director to own a portfolio of enterprise customers and act as the primary strategic advisor, driving business outcomes and long-term value realization. You will lead executive engagements, shape customer success plans, and partner across functions to ensure adoption and expansion at scale.
The role focuses on driving revenue growth, retention, and customer outcomes in a global enterprise environment, with cross-functional collaboration to align resources
Qualifications
- Own a portfolio of enterprise customers and drive long-term value realization.
- Develop and execute Customer Success Plans with measurable KPIs and adoption strategies.
- Lead executive engagements through regular business reviews to demonstrate value and growth opportunities.
Responsibilities
- Drive adoption and utilization of Genesys solutions to strengthen retention and expansion across accounts.
- Identify expansion opportunities by aligning product capabilities to evolving customer needs.
- Partner with Sales, Professional Services, Renewals, and Onboarding to ensure seamless lifecycle execution.
Skills
Education
Tools
Job description
Genesys is seeking a Customer Success Director to own a portfolio of enterprise customers and act as the primary strategic advisor, driving business outcomes and long-term value realization. You will lead executive engagements, shape customer success plans, and partner across functions to ensure adoption and expansion at scale.
The role focuses on driving revenue growth, retention, and customer outcomes in a global enterprise environment, with cross-functional collaboration to align resources
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