Remote Enterprise AI Customer Success Director

Genesys Cloud Services, Inc.; Charlotte (NC); Hybrid; USD 129,000 - 226,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Telehealth coverage

Flexible work schedules and work from

Development and career growth

Open Time Off in addition to 10 paid

401(k) matching program

Adoption Assistance

Fertility treatments

Job summary

Genesys Cloud Services, Inc. is seeking a Customer Success Director to lead a portfolio of enterprise accounts and drive long-term value across the customer lifecycle.

You will partner with executive stakeholders, align cross-functional teams, and shape strategies that accelerate adoption, retention, and expansion in a global, SaaS environment. The role demands a proven track record in revenue growth, strong relationships with C-level executives, and the ability to translate complex technical

Qualifications

• Own a portfolio of enterprise customers and drive long-term value.
• Develop Customer Success Plans with measurable KPIs.
• Lead executive engagement through regular business reviews.
• Drive adoption and retention to accelerate expansion.
• Identify expansion opportunities by aligning product capabilities.
• Mitigate risk to protect recurring revenue.
• Build customer advocacy and reference ability.
• Collaborate with Sales, Professional Services, Renewals, and Onboarding teams.
• Influence strategies with data-driven insights.
• Translate complex capabilities into business value for execs.

Responsibilities

• Own a portfolio of enterprise customers and drive long-term value.
• Lead executive engagement and regular business reviews.
• Align cross-functional teams to deliver measurable outcomes.

Skills

Enterprise account management

C-level relationships

SaaS experience

Executive engagement

Strategic advisory

CRM tools

Education

Bachelor's degree in a technology or business field

Tools

Salesforce

Gainsight

Job description

Genesys Cloud Services, Inc. is seeking a Customer Success Director to lead a portfolio of enterprise accounts and drive long-term value across the customer lifecycle.

You will partner with executive stakeholders, align cross-functional teams, and shape strategies that accelerate adoption, retention, and expansion in a global, SaaS environment. The role demands a proven track record in revenue growth, strong relationships with C-level executives, and the ability to translate complex technical