Remote Enterprise CSM: Growth & Renewal Strategy

SWARM; United States; Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Fully remote

Job summary

SWARM is seeking a relationship-driven Customer Success Manager to manage a growing enterprise customer base across the United States in a fully remote role. You will own long-term accounts, drive revenue expansion, monitor health metrics, and ensure customers realize maximum ROI from the SWARM platform.

You will conduct regular business reviews with customer executives, align SWARM roadmaps with evolving needs, and advocate for customer feedback to Product and Engineering teams.

Qualifications

• 4+ years in post-sales enterprise account management, customer success, or relationship-focused sales in B2B SaaS.
• Background in logistics, agrifood, supply chain, or industrial sectors is highly preferred.
• Proven ability to identify and execute expansion opportunities and maintain high NR R.
• Strong listening/discovery skills with ability to translate tech talks into business value.

Responsibilities

• Own and manage long-term relationships with a portfolio of enterprise accounts.
• Drive organic revenue growth by qualifying and working with Sales on upsell opportunities.
• Monitor customer health metrics and manage renewals to minimize churn.
• Ensure customers realize maximum ROI from the SWARM platform.
• Conduct QBRs with executives to align SWARM roadmap with customer needs.
• Synthesize feedback to inform Product and Engineering on future features.

Skills

Enterprise account management

B2B SaaS

C-suite stakeholder communication

Consultative selling

Job description

SWARM is seeking a relationship-driven Customer Success Manager to manage a growing enterprise customer base across the United States in a fully remote role. You will own long-term accounts, drive revenue expansion, monitor health metrics, and ensure customers realize maximum ROI from the SWARM platform.

You will conduct regular business reviews with customer executives, align SWARM roadmaps with evolving needs, and advocate for customer feedback to Product and Engineering teams.