Strategic Customer Success Manager, Cloud Identity

Ping Identity; Denver, Northern (CO, KY); Hybrid; USD 76,000 - 95,000; Full time

Benefits offered by this job

Competitive benefits

Global volunteering

Generous PTO & holidays

Progressive healthcare options

Retirement programs

Education reimbursement

Commuter offset

Job summary

Ping Identity, headquartered in Denver, Colorado, is hiring a Customer Success Manager to partner with large customer organizations and drive successful outcomes. You will build trusted relationships, act as a technical resource for day-to-day needs, and advocate for customer interests.

You will analyze data, identify adoption trends, guide customers on Ping features, and collaborate with teams to reduce risk and improve renewal outcomes. Some travel and after-hours coverage may be required.

Qualifications

• 4+ years in Customer Success or Customer Experience.
• Experience consulting and implementing IT systems, preferably cloud/identity management.
• Strong technical aptitude to learn customer use cases and architecture.
• Curious and proactive in uncovering adoption blockers and risks.
• Experience with CRM systems (SFDC, Gainsight) or equivalent.

Responsibilities

• Act as a point of contact for major customer incidents and manage communication through resolution.
• Analyze customer data (support cases, surveys, renewals) to identify trends and risks.
• Advocate for customer needs internally and voice the customer perspective.
• Monitor adoption and utilization trends; provide recommendations based on risk and customer needs.
• Provide proactive guidance on Ping's features aligned with customer business objectives.
• Occasionally travel to customer sites; available for after-hours or weekend coverage as needed.
• Be a hands-on contributor when required.

Skills

Customer success

Account management

CRM systems

Gainsight

SFDC

Cloud solutions

Data analysis

Tools

SFDC

Gainsight

Job description

Ping Identity, headquartered in Denver, Colorado, is hiring a Customer Success Manager to partner with large customer organizations and drive successful outcomes. You will build trusted relationships, act as a technical resource for day-to-day needs, and advocate for customer interests.

You will analyze data, identify adoption trends, guide customers on Ping features, and collaborate with teams to reduce risk and improve renewal outcomes. Some travel and after-hours coverage may be required.