Cloud Identity CSM — Global Impact & Growth

Ping Identity

United States

On-site

USD 76,000 - 95,000

Full time

5 days ago

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Benefits offered by this job

Generous PTO & Holiday Schedule

Parental Leave

Progressive Healthcare Options

Retirement Programs

Education Reimbursement

Commuter Offset (Specific locations)

Job summary

Ping Identity in Colorado is seeking a Customer Success Manager to serve as a trusted partner for key customer organizations. You will build and maintain strong relationships, acting as a technical resource for day-to-day operational needs and ensuring customer success across Ping's identity platform.

You will lead incident management, analyze usage data to identify risks, advocate for customer needs, and guide adoption of Ping features.

Qualifications

4+ years in Customer Success / Experience.
Experience in consulting and implementation of IT systems, preferably cloud service and/or identity management.
Strong technical aptitude to learn customer use cases and architectural requirements for Ping solutions.
Curious and proactive approach to uncover adoption blockers and risks.
Experience with SFDC, Gainsight, or equivalent CRM systems.
Solid technical understanding of Cloud Solutions.

Responsibilities

Act as a point of contact for major customer incidents and manage communications through resolution.
Analyze customer data (support cases, survey responses, renewal behaviors) to identify technical trends and risks.
Advocate for customer needs internally as the voice of the customer.
Monitor adoption and utilization trends; provide recommendations based on risk and needs.
Provide proactive guidance on Ping's features aligned with customer goals.
Occasionally travel to customer sites and be available for some after-hours or weekend coverage.
Willingness to be a hands-on contributor.