Remote Enterprise Application Support Analyst

OneSource Virtual

United States

Remote

USD 55,000 - 75,000

Full time

3 days ago

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Job summary

OneSource Virtual is seeking an Application Support Analyst to be the primary contact for enterprise application support operations. You will triage, resolve, and communicate status on support requests, monitor batch and integration jobs, and escalate with context as needed.

The role emphasizes concise documentation, knowledge-base maintenance, and proactive end-user communication to minimize repeat issues and improve service quality. Remote US-based candidates are welcome.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
1+ years in technical support or IT operations.
Experience with ticketing systems and SLA-based support workflows.
Strong written communication skills and adherence to troubleshooting procedures.
Basic understanding of enterprise applications, business processes, and data flow.
Familiarity with change management and basic security and disaster recovery procedures.

Responsibilities

Serve as the first point of contact for incoming support requests and triage accordingly.
Research and apply solutions independently before escalating; document steps taken.
Monitor batch processing and integration jobs; identify failures and recover accordingly.
Report system performance issues and data/ access problems with context.
Maintain knowledge base articles and provide clear status updates to users.