Hybrid/Remote Application Support Analyst

re:Members; United States; Híbrido; USD 60 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

20 days PTO

Medical, Dental, Vision, Life/AD&D, &/

Pet Insurance Discount

401(K) with company contribution

Hybrid/Remote first workplace

Resumo da oferta

re:Members is seeking an Application Support Analyst in the United States. The role focuses on leading the troubleshooting of complex application issues, driving incident and problem resolution, and collaborating with internal teams and customers to share solutions.

The position emphasizes maintaining support documentation and contributing to continuous improvements, including AI-related projects and validating new software features before release.

Qualificações

• 5+ years of experience in application support or related role.
• 2+ years of SQL experience.
• Experience troubleshooting and diagnosing complex software issues.

Responsabilidades

• Lead troubleshooting of complex application issues and mentor the team.
• Drive incident and problem resolution, document actions, and root-cause analysis.
• Collaborate with internal teams and customers to share insights and solutions.
• Maintain and update support documentation and troubleshooting guides.
• Support projects and testing initiatives, including AI-related projects and feature validation.

Conhecimentos

SQL

Application support

Troubleshooting

Formação académica

Bachelor's degree in business or information systems

Ferramentas

Knowledge base tooling

Descrição da oferta de emprego

re:Members is seeking an Application Support Analyst in the United States. The role focuses on leading the troubleshooting of complex application issues, driving incident and problem resolution, and collaborating with internal teams and customers to share solutions.

The position emphasizes maintaining support documentation and contributing to continuous improvements, including AI-related projects and validating new software features before release.