Remote Enterprise App Support Specialist

OneSource Virtual; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

OneSource Virtual is seeking an Application Support Analyst to serve as the primary contact for enterprise application support operations. You will triage, resolve, and communicate effectively with end users while monitoring batch processing and integration jobs.

The role requires a Bachelor’s in CS/IT (or related field) and 1+ years in technical support, with familiarity in Workday and Azure DevOps. Remote, full-time position offering growth and collaboration across business units.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
• 1+ years in technical support or IT operations.
• Experience with ticketing systems and SLA-based support workflows.
• Strong written communication skills; ability to follow troubleshooting procedures and escalation processes.
• Basic understanding of enterprise application concepts, business processes, and data flow.
• Familiarity with change management awareness and basic security and disaster recovery procedures.

Responsibilities

• Serve as the first point of contact for all incoming support requests; triage and initiate resolution using established procedures.
• Research and apply solutions independently before escalating; take ownership of troubleshooting and utilize team knowledge.
• Monitor essential batch processing and integration jobs; identify failures, assess impact, and execute recovery steps.
• Identify and report system performance anomalies, access issues, and integration failures; flag broader systemic problems.
• Document all issues, troubleshooting steps, and resolutions; maintain knowledge base articles for assigned service areas.
• Provide timely, accurate status updates to end users and stakeholders throughout the ticket lifecycle.

Skills

Written communication

Technical support

Troubleshooting

Customer service

Education

Bachelor's degree in Computer Science / IT

Tools

Azure DevOps

Workday

Job description

OneSource Virtual is seeking an Application Support Analyst to serve as the primary contact for enterprise application support operations. You will triage, resolve, and communicate effectively with end users while monitoring batch processing and integration jobs.

The role requires a Bachelor’s in CS/IT (or related field) and 1+ years in technical support, with familiarity in Workday and Azure DevOps. Remote, full-time position offering growth and collaboration across business units.