Remote Enteral Patient Care Specialist

New England Life Care, Inc.; Milton (MA); Remote; USD 36,000 - 56,000; Full time

Benefits offered by this job

Remote position

Career Ladder

Health Insurance

Dental Insurance

Vision Insurance

Generous employer-matched 403b savings

Company paid Life insurance

Short- and long-term disability

Paid Time Off

Job summary

New England Life Care, Inc. is seeking a full-time REMOTE Enteral Patient Service Representative to support clinical pharmacy services for home infusion therapy enteral patients across New England.

You will engage with patients, caregivers and Home Health Agency staff to review supply needs and document changes in the EMR. The role emphasizes excellent customer service, strong organizational skills, and proficiency with Microsoft Office.

Qualifications

• Previous experience in customer service field.
• Excellent customer service skills.
• Ability to communicate effectively with patients and all levels of NELC staff.
• Excellent organizational skills.
• Knowledge / practical experience with microcomputer systems such as Microsoft Office (Word, Excel, Power Point, Outlook).
• Dependability in attendance and job performance.

Responsibilities

• Contacts Enteral patients at regularly scheduled intervals to review supply needs. Documents and communicates changes in demographics, insurance, physicians, and patient’s orders in the Electronic Medical Record (EMR) and to appropriate departments.
• Accurately enters delivery tickets into the EMR using Templates.
• Manages all patient delivery timelines. Communicates unexpected changes in product or supply usage to appropriate individuals (physician, home health agency, patient or care giver).
• Accurately and efficiently records important service information in the EMR
• Accurately and efficiently informs other members of NELC’s billing, reimbursement, and enteral team of changes in service.
• Initial and ongoing - assessments are timely and accurately completed and documented in EMR
• Keeps all Enteral orders on patient up to date and accurately recorded in the EMR.
• Informs appropriate internal and external staff of changes in signed orders that are received from physicians.
• Makes calls to patient regarding routine equipment swaps. Accurately triages equipment issue calls to the appropriate staff member.
• Communicates with nutritional support staff regarding patient’s formula or supply issues. Provides assistance with follow up activities as required by nutritional staff.
• Assures patient compliance with payer regulations (i.e., Medicaid/Medicaid) regarding use of approved supplies and product formula and by appropriate documentation in the EMR.
• Makes Enteral Supply calls to patients following NELC guidelines. Appropriately triages clinical nutrition questions and concerns to the appropriate staff member for assessment or follow up by Registered Dietitian.
• Follows NELC policies and procedures in the normal conduction of company business.
• Assures that professional practice complies with state and federal regulations including, but not limited to the HIPAA Privacy and Security regulations and NELC’s Corporate Compliance Program.
• Ensures that confidentiality of patient information is maintained in accordance with state and HIPAA Privacy and Security regulations.

Skills

Customer service

Effective communication

Organizational skills

Microsoft Office

Attendance dependability

Tools

Microsoft Office

Job description

New England Life Care, Inc. is seeking a full-time REMOTE Enteral Patient Service Representative to support clinical pharmacy services for home infusion therapy enteral patients across New England.

You will engage with patients, caregivers and Home Health Agency staff to review supply needs and document changes in the EMR. The role emphasizes excellent customer service, strong organizational skills, and proficiency with Microsoft Office.