Remote Enteral Care Coordinator

New England Life Care, Inc.; Portland (ME); Remote; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Short- and Long-Term Disability

Job summary

New England Life Care, Inc. seeks a remote Enteral Patient Service Representative to support clinical staff by communicating with patients, caregivers, and home health agency staff. This is a full-time, remote position focused on patient care, documentation, and timely information updates.

The role requires strong interpersonal skills, experience in customer service, and familiarity with Microsoft Office. The company offers healthcare benefits and a mission-driven environment across New England.

Qualifications

• Previous experience in customer service field.
• Excellent customer service skills.
• Knowledge/practical experience with Microsoft Office (Word, Excel, Power Point, Outlook).
• Dependability in attendance and job performance.
• Previous experience in healthcare field.

Responsibilities

• Documents and communicates changes in demographics, insurance, physicians, and patient's orders in the EMR and to appropriate departments.
• Communicates unexpected changes in product or supply usage to appropriate individuals (physician, home health agency, patient or care giver).
• Accurately and efficiently records important service information in the EMR.
• Accurately and efficiently informs other members of NELC's billing, reimbursement, and enteral team of changes in service.
• Initial and ongoing assessments are timely and accurately completed and documented in EMR.
• Makes calls to patient regarding routine equipment swaps and triages equipment issue calls.
• Communicates with nutritional support staff regarding patient's formula or supply issues; assists with follow up activities.
• Triages clinical nutrition questions and concerns to appropriate staff member for assessment or follow up by Registered Dietitian.

Skills

Customer service

Microsoft Office

Tools

Microsoft Office

Job description

New England Life Care, Inc. seeks a remote Enteral Patient Service Representative to support clinical staff by communicating with patients, caregivers, and home health agency staff. This is a full-time, remote position focused on patient care, documentation, and timely information updates.

The role requires strong interpersonal skills, experience in customer service, and familiarity with Microsoft Office. The company offers healthcare benefits and a mission-driven environment across New England.