Remote Enteral Patient Care Coordinator

New England Life Care, Inc.; Boston (MA); Remote; USD 38,000 - 54,000; Full time

Benefits offered by this job

Remote position

Career Ladder

Health Insurance

Dental Insurance

Vision Insurance

Generous employer-matched 403b savings

Life insurance (company paid)

Short- and long-term disability

Paid Time Off

Job summary

New England Life Care, Inc. is seeking a REMOTE Enteral Patient Service Representative to support clinical staff and patients across New England.

You will contact patients, caregivers, and health agency staff to coordinate supply needs, review orders, and document changes in the EMR, ensuring timely delivery and accurate records. In this role you’ll collaborate with billing and enteral teams, maintain patient confidentiality under HIPAA, and uphold NELC policies while delivering high-quality

Qualifications

• Experience in customer service is preferred.
• Ability to communicate effectively with patients and staff.
• Strong organizational skills and attention to detail.

Responsibilities

• Contacts Enteral patients at regular intervals to review supply needs and updates EMR with changes.
• Enter delivery tickets into the EMR using Templates.
• Manage patient delivery timelines and communicate changes to physicians, home health agencies, patients or caregivers.
• Record important service information in the EMR accurately and efficiently.

Skills

Customer service

Effective communication

Organizational skills

EMR/documentation

Microsoft Office

Tools

Microsoft Office

EMR systems

Job description

New England Life Care, Inc. is seeking a REMOTE Enteral Patient Service Representative to support clinical staff and patients across New England.

You will contact patients, caregivers, and health agency staff to coordinate supply needs, review orders, and document changes in the EMR, ensuring timely delivery and accurate records. In this role you’ll collaborate with billing and enteral teams, maintain patient confidentiality under HIPAA, and uphold NELC policies while delivering high-quality