Remote Enteral Patient Care Specialist

New England Life Care, Inc.

Manchester (NH)

Remote

USD 42,000 - 54,000

Full time

10 days ago

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Benefits offered by this job

Health Insurance

Dental Insurance

Life insurance

Disability insurance (short/long-term)

Job summary

New England Life Care, Inc. is seeking a full-time Enteral Patient Service Representative to join our remote team.

In this role you’ll support clinical staff in delivering home infusion nutrition services to patients across New England and beyond, coordinating with patients, caregivers, and healthcare partners. You’ll document changes in EMR, triage calls, assist with equipment and formula coordination, and ensure timely follow-up.

Qualifications

Previous experience in customer service field.
Excellent customer service skills.
Previous experience in healthcare field.
Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

Documents and communicates changes in demographics, insurance, physicians, and patient orders in the EMR.
Communicates changes in product or supply usage to physicians, home health agency, patient or caregiver.
Records important service information in the EMR accurately and promptly.
Maintains communications with billing and enteral teams about service changes.
Makes calls to patients regarding routine equipment swaps and triages issues to theappropriate staff.
Triages clinical nutrition questions to the Registered Dietitian when needed.