Remote Enrollment Support Specialist — Family Experience

NEPSE Trading; United States; Remote; USD 21,000 - 30,000; Full time

Job summary

KinderCare Education, LLC is seeking a Remote Customer Service Specialist-Enrollment to support families across our brands. You will handle inquiries via phone, chat, email and social media, resolve issues on first contact when possible, and log interactions in our ticketing system with care and empathy.

Ideal candidates have excellent written and verbal communication, strong listening skills, and the ability to multitask in a fast-paced, high-volume environment while maintaining a calm,

Qualifications

• Excellent written and verbal communication across channels.
• Ability to listen actively and respond empathetically to families.
• Strong multitasking in a fast-paced, high-volume remote environment.
• Experience with ticketing systems and documenting interactions.

Responsibilities

• Provide best-in-class customer service to families across channels.
• Resolve inquiries and concerns, document interactions, and follow up.
• Maintain relationships with families and internal teams to address issues.
• Meet team metrics for productivity, quality, and experience.

Skills

Excellent written and verbal comms

Active listening

Time management

Team collaboration

Problem solving

De-escalation techniques

MS Office basic skills

Tools

Ticketing system

Job description

KinderCare Education, LLC is seeking a Remote Customer Service Specialist-Enrollment to support families across our brands. You will handle inquiries via phone, chat, email and social media, resolve issues on first contact when possible, and log interactions in our ticketing system with care and empathy.

Ideal candidates have excellent written and verbal communication, strong listening skills, and the ability to multitask in a fast-paced, high-volume environment while maintaining a calm,