Remote Enrollment Customer Advocate

Bazeta; United States; Remoto; USD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

KinderCare Education, LLC is hiring a Customer Service Specialist-Enrollment for a remote, full-time role in the United States. You will handle inquiries from families across KinderCare brands, delivering compassionate support via phone, chat, email, and social channels.

The role emphasizes first-contact resolution, careful documentation, and collaboration with field and corporate teams to improve the family experience. Training and remote work setup are required.

Competenze

• Customer service mindset with empathy and problem-solving ability.
• Comfort working in a remote call center environment.
• Strong written and verbal communication skills.
• Ability to stay organized while handling high-volume inquiries.

Mansioni

• Provide best-in-class customer service to families via phone, chat, email and social media.
• Build trusted relationships with families and business partners.
• Resolve concerns with empathy and appropriate solutions, logging all interactions.
• Follow policies, document interactions, and escalate when needed.
• Engage families with personalized, clear written and verbal communication.
• Meet team metrics, quality scores, and attendance requirements.

Conoscenze

Excellent customer service

Remote call center experience

Self-motivated

Strong communication

Ability to work Pacific time window

Descrizione del lavoro

KinderCare Education, LLC is hiring a Customer Service Specialist-Enrollment for a remote, full-time role in the United States. You will handle inquiries from families across KinderCare brands, delivering compassionate support via phone, chat, email, and social channels.

The role emphasizes first-contact resolution, careful documentation, and collaboration with field and corporate teams to improve the family experience. Training and remote work setup are required.