Remote Family Experience Specialist

KinderCare; United States; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Discounted child care

Medical, dental, and vision benefits

Employee assistance programs

Health and wellness programs, paid PTO

Job summary

KinderCare Learning Companies is seeking an entry-level Family Operations Specialist to support families across our brands in a remote role. You will handle phone, chat, email inquiries, logging interactions, and partner with teams to resolve issues while delivering best-in-class service.

Shifts run 6:00 AM–5:00 PM PT with opportunities to grow, in a fast-paced, high-volume environment. A dedicated home workspace and strong communication are essential.

Qualifications

• 2–3 years of customer service support via phone and email.
• High School graduate; a 2-year degree is a plus.
• Dedicated home workspace with minimal distractions.
• Ability to use multiple applications and Windows simultaneously.

Responsibilities

• Provide best-in-class customer service to families via phone, chat, and email.
• Log and document calls, emails, and chats in the ticketing system.
• Resolve family concerns with empathy and appropriate solutions.
• Collaborate with field and corporate teams to resolve issues.
• Meet or exceed team metrics for productivity and quality.

Skills

Customer service

Remote work experience

Multitasking

Communication skills

Time management

Team player

Education

High School diploma

2-year degree

Tools

CRM systems

MS Office

Job description

KinderCare Learning Companies is seeking an entry-level Family Operations Specialist to support families across our brands in a remote role. You will handle phone, chat, email inquiries, logging interactions, and partner with teams to resolve issues while delivering best-in-class service.

Shifts run 6:00 AM–5:00 PM PT with opportunities to grow, in a fast-paced, high-volume environment. A dedicated home workspace and strong communication are essential.