Remote Enrollment Specialist - Outbound Support

Ultimate Staffing; Lake Oswego (OR); Remote; USD 22,000 - 31,000; Full time

Job summary

Ultimate Staffing's client, a leading education organization, is seeking enthusiastic Enrollment Specialists to join its remote enrollments team. You will support enrollment through phone, live chat, email, and social channels, handling enrollment assistance, billing support, and issue resolution with outbound calling experience essential.

This contract runs through the end of the year, paying $19 per hour.

Qualifications

• Strong customer service mindset and desire to help others.
• Self-motivated and able to work independently.
• Excellent organization and time-management skills.
• Ability to multitask in a fast-paced environment.
• Strong phone handling and active listening skills.
• Clear written and verbal communication.
• Intermediate computer skills and ability to work across multiple applications.
• Team-oriented with strong collaboration skills.
• Prior remote call center experience preferred.
• Flexible schedule with occasional overtime.
• 2-3 years of customer support experience (phone, chat, and/or email).
• High school diploma or equivalent; associate degree preferred.

Responsibilities

• Deliver best-in-class customer service tailored to each client's needs.
• Manage inquiries and concerns via phone, email, chat, and social media.
• Participate in outbound calling campaigns as needed.
• Accurately document customer information in internal systems.
• Personalize conversations to create positive, memorable experiences.
• Flex between communication channels and special projects as business needs require.
• Follow established procedures, guidelines, and policies.
• Build strong working relationships with team members and business partners.
• Strive for first-contact resolution and follow up as needed.
• Share feedback and ideas to improve processes and the overall family experience.

Skills

Customer service

Outbound calling

Multitasking

Remote work

Communication

Education

High school diploma or equivalent

Associate degree preferred

Tools

CRM systems

Live chat software

Job description

Ultimate Staffing's client, a leading education organization, is seeking enthusiastic Enrollment Specialists to join its remote enrollments team. You will support enrollment through phone, live chat, email, and social channels, handling enrollment assistance, billing support, and issue resolution with outbound calling experience essential.

This contract runs through the end of the year, paying $19 per hour.