Remote Enrollment Specialist

Upwork; Town of Florida (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Upwork seeks an Enrollment Representative for their remote call/contact center team. The role entails providing exceptional customer service to families navigating enrollment processes for schools. Responsibilities include guiding customers on enrollment policies, assisting with account details, and managing high call volumes. Candidates need a High School Diploma and at least one year of relevant experience. This position requires excellent communication skills and the ability to work independently in a remote setting.

Qualifications

• Minimum of 1 year of experience in a similar call center role.
• All work must be performed within the United States.
• Ability to attend virtual training sessions.

Responsibilities

• Provide guidance on policies and procedures for a seamless enrollment process.
• Deliver comprehensive support for K12 learning systems and business applications.
• Handle high volumes of inbound and outbound customer interactions.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Multitasking

Education

High School Diploma / GED

Tools

Salesforce

Microsoft Office Suite

Job description

Upwork seeks an Enrollment Representative for their remote call/contact center team. The role entails providing exceptional customer service to families navigating enrollment processes for schools. Responsibilities include guiding customers on enrollment policies, assisting with account details, and managing high call volumes. Candidates need a High School Diploma and at least one year of relevant experience. This position requires excellent communication skills and the ability to work independently in a remote setting.