Remote Enrollment Operations Specialist

University of Miami; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

The University of Miami, Division of Enrollment Management, seeks a full-time Enrollment Operations Specialist to work remotely. You will support special populations, process I-20 requests with ISSS, manage the Need Information workflow, and provide concierge service to the Athletes department.

You will review and maintain student records across Slate, PeopleSoft/CaneLink, PowerFAIDS, College Board, and OnBase, ensuring accuracy and compliant handling of sensitive data.

Qualifications

• High school diploma required; post-secondary education preferred.
• 1 year of relevant records-management experience.
• Knowledge of records management concepts.
• Strong attention to details and ability to manage multiple projects and tasks simultaneously.
• Excellent oral and written communication skills and ability to provide excellent customer service to students, parents, and administrators.

Responsibilities

• Manages the I-20 workflow process preparing files for Admission to submit for approval; reviews student record data for accuracy and makes necessary changes across all systems.
• Liaison with the Athletics Department to ensure student athlete records are accurate and applications are complete and ready for review.
• Assists Admissions and EM Operations teams with student record change requests.
• Processes documents for undergraduate student records, from the first point of contact through enrollment.
• Understands and communicates important concepts related to records management and utilizes a practical approach for ensuring that student records are accurately maintained.
• Generates queries, reviews, and analyzes results to troubleshoot data discrepancies and ensures student record data is accurate and complete.
• Assists in reviewing mismatched records in application staging queues and corrects errors as needed to ensure accuracy across systems.
• Reviews files in the Need Info Queue Reader Bins, assigns and satisfies application checklists accordingly.
• Assists with the final high school transcript review process.
• Addresses student and parent questions and concerns related to student applications and records and serve as the liaison for student records to other University departments.
• Other duties as assigned.

Skills

Records management

Attention to detail

Customer service

Multitasking

Oral & written communication

Education

High school diploma

Tools

Slate CRM

PeopleSoft/CaneLink

PowerFAIDS

College Board

OnBase

Job description

The University of Miami, Division of Enrollment Management, seeks a full-time Enrollment Operations Specialist to work remotely. You will support special populations, process I-20 requests with ISSS, manage the Need Information workflow, and provide concierge service to the Athletes department.

You will review and maintain student records across Slate, PeopleSoft/CaneLink, PowerFAIDS, College Board, and OnBase, ensuring accuracy and compliant handling of sensitive data.