Enrollment Operations Specialist

University of Miami; Coral Gables, Northern (FL, KY); Híbrido; USD 42 000 - 62 000; Tempo integral

Resumo da oferta

University of Miami is seeking a full-time Enrollment Operations Specialist to support the Division of Enrollment Management. The role involves processing I-20 requests with ISSS, maintaining the Need Information workflow, and providing concierge service to the Athletes department, all while handling confidential enrollment records across multiple systems.

Responsibilities include reviewing and correcting student records, generating data queries, and communicating with students and families.

Qualificações

• High school diploma required; post-secondary education preferred.
• 1 year of relevant records management experience.
• Strong attention to detail and ability to manage multiple projects and tasks.
• Excellent oral and written communication and ability to provide customer service.

Responsabilidades

• Manage the I-20 workflow and prepare files for admission approval.
• Liaise with the Athletics Department to ensure athlete records are complete.
• Assist Admissions and Enrollment Management with student record changes.
• Process documents for undergraduate student records from contact to enrollment.
• Address student and parent questions related to applications and records.

Conhecimentos

Attention to detail

Communication skills

Customer service

Multitasking

Formação académica

High school diploma

Post-secondary education preferred

Descrição da oferta de emprego

## Enrollment Operations SpecialistApply: Remote: Coral Gables, FL: Full time: Posted Today: R100102098**Current Employees:**If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.The University of Miami, Division of Enrollment Management, has an exciting opportunity for a full time Enrollment Operations Specialist to work remote. Under the supervision of the Director, the Enrollment Operations Specialist is responsible for supporting special populations, including processing I-20 requests in coordination with International Student and Scholar Services (ISSS), processing and maintaining the Need Information workflow, and providing concierge service to the Athletes department. In addition, this person reviews, sorts, classifies, maintains, and archives documents, data, test scores, and other sensitive information related to students’ official enrollment records using the University’s student information systems, including Slate CRM, PeopleSoft/CaneLink, PowerFAIDS, College Board, and OnBase. Department Specific Functions:● Manages the I-20 workflow process preparing files for Admission to submit for approval; Reviews student record data for accuracy and makes necessary changes across all systems, monitors I-20 checklist items, and communicates and assists students with compiling necessary documentation to satisfy requirements.● Liaison with the Athletics Department to ensure student athlete records are accurate and applications are complete and ready for review.● Assists Admissions and EM Operations teams with student record change requests.● Processes documents for undergraduate student records, from the first point of contact through enrollment.● Understands and communicates important concepts related to records management and utilizes a practical approach for ensuring that student records are accurately maintained.● Generates queries, reviews, and analyzes results to troubleshoot data discrepancies and ensures student record data is accurate and complete.● Assists in reviewing mismatched records in application staging queues and corrects errors as needed to ensure accuracy across systems.● Reviews files in the Need Info Queue Reader Bins, assigns and satisfies application checklists accordingly.● Assists with the final high school transcript review process.● Addresses student and parent questions and concerns related to student applications and records and serve as the liaison for student records to other University departments.● Other duties as assigned. ***This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.*** **Core Qualifications:**● High school diploma required. Post-secondary education preferred.● One (1) year of relevant work experience managing records, preferably in a higher education or corporate setting.● Knowledge of records management concepts is important for this position.● Strong attention to details and ability to manage multiple projects and tasks simultaneously is required.● Excellent oral and written communication skills and ability to provide excellent customer service to students, parents, and administrators***Any appropriate combination of relevant education and work experience will be considered.***