Enrollment Operations Specialist

University of Miami; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

The University of Miami, Division of Enrollment Management, seeks a full-time Enrollment Operations Specialist to work remotely. You will support special populations, process I-20 requests with ISSS, manage the Need Information workflow, and provide concierge service to the Athletes department.

You will review and maintain student records across Slate, PeopleSoft/CaneLink, PowerFAIDS, College Board, and OnBase, ensuring accuracy and compliant handling of sensitive data.

Qualifications

• High school diploma required; post-secondary education preferred.
• 1 year of relevant records-management experience.
• Knowledge of records management concepts.
• Strong attention to details and ability to manage multiple projects and tasks simultaneously.
• Excellent oral and written communication skills and ability to provide excellent customer service to students, parents, and administrators.

Responsibilities

• Manages the I-20 workflow process preparing files for Admission to submit for approval; reviews student record data for accuracy and makes necessary changes across all systems.
• Liaison with the Athletics Department to ensure student athlete records are accurate and applications are complete and ready for review.
• Assists Admissions and EM Operations teams with student record change requests.
• Processes documents for undergraduate student records, from the first point of contact through enrollment.
• Understands and communicates important concepts related to records management and utilizes a practical approach for ensuring that student records are accurately maintained.
• Generates queries, reviews, and analyzes results to troubleshoot data discrepancies and ensures student record data is accurate and complete.
• Assists in reviewing mismatched records in application staging queues and corrects errors as needed to ensure accuracy across systems.
• Reviews files in the Need Info Queue Reader Bins, assigns and satisfies application checklists accordingly.
• Assists with the final high school transcript review process.
• Addresses student and parent questions and concerns related to student applications and records and serve as the liaison for student records to other University departments.
• Other duties as assigned.

Skills

Records management

Attention to detail

Customer service

Multitasking

Oral & written communication

Education

High school diploma

Tools

Slate CRM

PeopleSoft/CaneLink

PowerFAIDS

College Board

OnBase

Job description

The University of Miami, Division of Enrollment Management, has an exciting opportunity for a full time Enrollment Operations Specialist to work remote. Under the supervision of the Director, the Enrollment Operations Specialist is responsible for supporting special populations, including processing I-20 requests in coordination with International Student and Scholar Services (ISSS), processing and maintaining the Need Information workflow, and providing concierge service to the Athletes department. In addition, this person reviews, sorts, classifies, maintains, and archives documents, data, test scores, and other sensitive information related to students’ official enrollment records using the University’s student information systems, including Slate CRM, PeopleSoft/CaneLink, PowerFAIDS, College Board, and OnBase.

Department Specific Functions:

• Manages the I-20 workflow process preparing files for Admission to submit for approval; Reviews student record data for accuracy and makes necessary changes across all systems, monitors I-20 checklist items, and communicates and assists students with compiling necessary documentation to satisfy requirements.
• Liaison with the Athletics Department to ensure student athlete records are accurate and applications are complete and ready for review.
• Assists Admissions and EM Operations teams with student record change requests.
• Processes documents for undergraduate student records, from the first point of contact through enrollment.
• Understands and communicates important concepts related to records management and utilizes a practical approach for ensuring that student records are accurately maintained.
• Generates queries, reviews, and analyzes results to troubleshoot data discrepancies and ensures student record data is accurate and complete.
• Assists in reviewing mismatched records in application staging queues and corrects errors as needed to ensure accuracy across systems.
• Reviews files in the Need Info Queue Reader Bins, assigns and satisfies application checklists accordingly.
• Assists with the final high school transcript review process.
• Addresses student and parent questions and concerns related to student applications and records and serve as the liaison for student records to other University departments.
• Other duties as assigned.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications:

• High school diploma required. Post-secondary education preferred.
• One (1) year of relevant work experience managing records, preferably in a higher education or corporate setting.
• Knowledge of records management concepts is important for this position.
• Strong attention to details and ability to manage multiple projects and tasks simultaneously is required.
• Excellent oral and written communication skills and ability to provide excellent customer service to students, parents, and administrators.

Any appropriate combination of relevant education and work experience will be considered.

Job Status: Full time Employee Type: Staff

The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida. With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally. We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.

Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.