Remote Enrollment Lead, High School Study Abroad

CIEE Council on International Educational Exchange; Washington; Remote; USD 55,000 - 66,000; Full time

Job summary

CIEE Council on International Educational Exchange is seeking a remote Student Enrollment Coordinator for High School Study Abroad. You will drive student enrollment through proactive outreach, guide applicants from inquiry to participation, and build trust with students and families across programs.

You should have a Bachelor's degree and at least two years in customer service or sales, with strong communication and organizational skills.

Qualifications

• Bachelor's degree or international equivalent.
• A minimum of two years of customer service or sales experience.
• The ability to navigate challenging conversations.
• International travel or study abroad experience is a plus.
• Experience working with diverse high school students is a plus.
• Additional language skills beyond English are a plus.

Responsibilities

• Convey the value and tangible outcomes of study abroad to U.S. high school students and their legal guardians.
• Follow a structured sales outreach process to proactively engage interested leads and applicants via phone, text, and email outreach.
• Handle a high daily call volume (20–60 calls per day, depending on season).
• Motivate and coach participants and families through the scholarship and application process.
• Provide professional and timely customer service to students and parents throughout the application process.
• Host virtual student and parent-facing webinars, including some evening hours.
• Present to students and parents in person at high schools and fairs in your territory with some travel.
• Review applications, accept applicants, and convert them to paid participants.
• Ensure financial accounts for participants are accurate and paid in full; follow up on discrepancies.
• Use Salesforce reports to manage your applicant pipeline and reach sales goals.
• Maintain accurate records of communication with customers in Salesforce.

Skills

Customer service

Sales experience

Communication skills

Intercultural awareness

Education

Bachelor's degree or international equivalent

Tools

Salesforce CRM

Job description

CIEE Council on International Educational Exchange is seeking a remote Student Enrollment Coordinator for High School Study Abroad. You will drive student enrollment through proactive outreach, guide applicants from inquiry to participation, and build trust with students and families across programs.

You should have a Bachelor's degree and at least two years in customer service or sales, with strong communication and organizational skills.