Remote English & French Customer Agent (Bogotá)

Sezzle; United States; A distancia; USD 8600 - 15.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance bonus

Medicina Prepagada

Streaming platform

Gym membership

Remote role

Descripción de la vacante

Sezzle is seeking a talented Customer Agent for a fully remote role based in Bogotá, Colombia. You’ll troubleshoot, craft clear instructions, and support customers via email, live chat, and phone with a friendly, empathetic voice.

Ideal candidates are fluent in English and French, with 3+ years in customer support, a proactive problem-solving mindset, and strong written communication. Spanish proficiency is a plus, with a fixed CST-aligned schedule and competitive compensation.

Formación

• 3+ years of customer support experience.
• Fluent in written and spoken English, Spanish and French.
• Bachelor’s degree or equivalent experience.

Responsabilidades

• Provide clear, prompt, empathetic, customer‑oriented support via email, live chat, and phone.
• Assist customers to resolve inquiries and troubleshoot issues with Sezzle products.
• Collect customer feedback and communicate trends to Product and Development teams.

Conocimientos

Multilingual support

Fluent English

Fluent French

Spanish proficiency

Problem solving

Written communication

Time management

Educación

Bachelor’s degree

Herramientas

Zendesk

LiveAgent

Jira

Descripción del empleo

Sezzle is seeking a talented Customer Agent for a fully remote role based in Bogotá, Colombia. You’ll troubleshoot, craft clear instructions, and support customers via email, live chat, and phone with a friendly, empathetic voice.

Ideal candidates are fluent in English and French, with 3+ years in customer support, a proactive problem-solving mindset, and strong written communication. Spanish proficiency is a plus, with a fixed CST-aligned schedule and competitive compensation.